Customer Relationship Management Business Analyst

RHB Banking Group; Kuala Lumpur; On-site; MYR 80,000 - 120,000; Full time

Job summary

RHB Banking Group is looking for a Customer Relationship Management Business Analyst in Kuala Lumpur. You will be pivotal in driving strategic changes, optimizing processes, and enhancing operational efficiency to improve customer experiences. Candidates should possess a tertiary qualification and at least 5 years of relevant experience in the banking sector.

Qualifications

• Minimum 5 years of experience in change management and business process re-engineering.
• Strong analytical and problem-solving skills.
• Excellent communication and stakeholder management abilities.

Responsibilities

• Conduct comprehensive analyses of existing business processes.
• Design and implement innovative solutions for workflow improvements.
• Provide change management support for seamless transitions.

Skills

Analytical skills

Problem-solving

Communication

Stakeholder management

Project management

Adaptability

Education

Tertiary qualification in Business, Management, or related field

Job description

About the Role

RHB Banking Group is seeking a talented "Customer Relationship Management Business Analyst" to join our dynamic team in Kuala Lumpur. As a full-time employee, you will play a pivotal role in driving strategic organisational changes and optimising our business processes to enhance operational efficiency and deliver exceptional customer experiences.

Responsibilities

• Conducting comprehensive analyses of existing business processes and identifying opportunities for improvement
• Designing and implementing innovative solutions to streamline workflows and enhance productivity
• Collaborating cross-functionally to facilitate the adoption of new processes and technologies
• Providing change management support to ensure seamless transitions and minimise disruptions
• Monitoring and evaluating the effectiveness of process re-engineering initiatives
• Delivering training and change management programmes to upskill and engage our employees
• Staying up-to-date with industry trends and best practices in change management and process optimisation

Qualifications

Tertiary qualification in Business, Management, or a related field

Required Skills

• Minimum 5 years of experience in change management and business process re-engineering, preferably within the banking or financial services sector
• Strong analytical and problem-solving skills to identify pain points and develop effective solutions
• Excellent communication and stakeholder management abilities to drive change and gain buy-in
• Proficiency in project management methodologies and tools to ensure successful delivery of initiatives
• Proven track record of implementing sustainable process improvements and driving successful organisational transformations
• Adaptability and resilience to thrive in a dynamic, fast-paced environment