Customer Relationship Executive

Easyparcel Sdn. Bhd.; Bayan Lepas; On-site; MYR 100,000 - 150,000; Full time

Job summary

Join EasyParcel as a Customer Relationship Executive, where you'll engage with clients to provide exceptional support. This role involves managing client relationships, enhancing customer satisfaction, and contributing to a growing team focused on redefining delivery services. Candidates with a background in Business or Marketing, and proficiency in multiple languages are encouraged to apply.

Benefits

Wellness Support – Outpatient medical claim coverage

Career Growth – Clear progression paths

Public Holiday Entitlement – Enjoy 99% of public holidays off

Award Recognition – Monthly shoutouts and annual awards

Company Events – Exclusive goodies during team events

Supportive Culture – Fun and passionate team environment

Qualifications

• Minimum 1-3 years in customer service or related field.
• Fluency in English, Mandarin, and Bahasa Malaysia required.

Responsibilities

• Engage with clients, addressing inquiries and resolving concerns.
• Provide timely solutions to customer complaints and improve service processes.

Skills

Problem-Solving

Communication

Interpersonal Skills

Multitasking

Attention to Detail

Customer Focus

Adaptability

Education

Bachelor's degree in Business Administration

Bachelor's degree in Marketing

Tools

Customer service software

Job description

Face-to-Face Interviews Only | Office-Based Role (100% Indoor). Only shortlisted candidates will be
contacted for the next steps.

Empower Dreams, Transform Lives: Join EasyParcel in Redefining the Future of Delivery

EasyParcel is seeking a motivated and customer-focused individual to join our growing team as a Customer Relationship Executive. In this role, you will engage with our valued clients, addressing their inquiries, resolving concerns, and providing support throughout their journey with us.

Client Relationship Management: Build and maintain strong relationships with assigned clients, understanding their unique needs and preferences.

Customer Support: Provide timely and effective solutions to customer inquiries and complaints, ensuring a positive customer experience.

Communication: Communicate clearly and professionally with customers via various channels, including phone, email, and live chat.

Problem-Solving: Troubleshoot complex issues, collaborate with internal and external teams, and implement creative solutions to resolve customer problems.

Multitasking: Efficiently handle multiple tasks simultaneously, including responding to customer inquiries, coordinating with internal teams, and meeting deadlines.

Process Improvement: Continuously identify opportunities to improve customer service processes and contribute to overall operational efficiency.

Customer Focus: Prioritize customer satisfaction and go the extra mile to exceed expectations.

Experience: Minimum 1-3 years of experience in customer service or a related field or recent graduates with a degree in a relevant field.

Education: Bachelor's degree in Business Administration, Marketing, or a related field, or equivalent work experience.

Language Proficiency: Fluency in English, Mandarin, and Bahasa Malaysia. We are seeking candidates proficient in Mandarin to effectively communicate with Mandarin-speaking clients.

Technical Skills: Proficiency in relevant customer service software and tools.

Soft Skills: Strong interpersonal, communication, and problem-solving skills.

Adaptability: Ability to work under pressure and adapt to changing priorities.

Attention to Detail: Meticulous attention to detail and accuracy.

Positive Attitude: Enthusiastic and customer-focused approach.

Teamwork: Collaborate effectively with cross-functional teams to achieve shared goals.

Wellness Support – Outpatient medical claim coverage to keep you feeling your best

Career Growth – Clear progression paths and opportunities to level up your career

Public Holiday Entitlement – Enjoy 99% of both Federal & State public holidays off

Award Recognition – We celebrate your wins, from monthly shoutouts to annual awards

Company Events – Get exclusive goodies & confirmed gifts during team events and celebrations

Supportive Culture – Be part of a fun, young, and passionate team that roots for you

Ready to Rock the World With Us?

This isn’t just a job — it’s a journey. Let’s co-create the future of delivery and make meaningful change together.

Apply Now!

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Your application will include the following questions:

What's your expected monthly basic salary? Which of the following types of qualifications do you have? How many years' experience do you have as a Customer Relations Executive? Which of the following languages are you fluent in?

Computer Software & Networking 51-100 employees

EasyParcel as a whole is a web-based parcel consolidator and E-commerce shipping solutions provider, or to put it into simple words, we provide easy-access solution for delivery service bookings.

EasyParcel Sdn Bhd established in June 2014, this company was formed with a mission in mind; that is to provide a simplified shipping platform where businesses could book any manner of consignment for delivery at prices they couldn't achieve themselves, backed up with the knowledge and expertise of an industry veteran (the Managing Director).

Even though we have now developed an efficient and user-friendly online booking system, our ethos is to keep the small business mentality and treat each customer with the time and care they deserve.

More than 50,000 people and businesses in Malaysia are using EasyParcel. Our platform allows you to book for delivery from multiple established courier companies in Malaysia and of course, at an affordable rate.

EasyParcel as a whole is a web-based parcel consolidator and E-commerce shipping solutions provider, or to put it into simple words, we provide easy-access solution for delivery service bookings.

EasyParcel Sdn Bhd established in June 2014, this company was formed with a mission in mind; that is to provide a simplified shipping platform where businesses could book any manner of consignment for delivery at prices they couldn't achieve themselves, backed up with the knowledge and expertise of an industry veteran (the Managing Director).

Even though we have now developed an efficient and user-friendly online booking system, our ethos is to keep the small business mentality and treat each customer with the time and care they deserve.

More than 50,000 people and businesses in Malaysia are using EasyParcel. Our platform allows you to book for delivery from multiple established courier companies in Malaysia and of course, at an affordable rate.

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What can I earn as a Customer Relations Executive