Customer Relations & Tribunal Liaison Specialist

Sime Darby; Selangor; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading automotive company in Malaysia is seeking a Customer Service representative to handle complaints, prepare legal documentation, and assist with reporting systems. The ideal candidate should have a degree in Business and at least 3 years of experience in customer service. Strong communication skills in both English and Bahasa Malaysia are essential, along with proficiency in Microsoft Word and Excel. This role requires a proactive approach to customer inquiries and administrative tasks.

Qualifications

• Minimum degree holder in Business or relevant field.
• At least 3 years of experience in customer service.
• Strong command of English and Bahasa Malaysia.
• Proficiency in Microsoft Word and Excel.

Responsibilities

• Attend to complaints and manage loaner car arrangements.
• Prepare tribunal and legal documentation.
• Draft replies for critical cases.
• Attend tribunal and court if required.
• Assist HOD in monitoring reporting systems.

Skills

Customer service skills

Communication skills

Problem-solving skills

Education

Degree in Business or relevant field

Tools

Microsoft Word

Microsoft Excel

CRM systems

Case Management Systems

Job description

A leading automotive company in Malaysia is seeking a Customer Service representative to handle complaints, prepare legal documentation, and assist with reporting systems. The ideal candidate should have a degree in Business and at least 3 years of experience in customer service. Strong communication skills in both English and Bahasa Malaysia are essential, along with proficiency in Microsoft Word and Excel. This role requires a proactive approach to customer inquiries and administrative tasks.