Customer Relations Executive

LBS Bina Group Berhad; Petaling Jaya; On-site; MYR 100,000 - 150,000; Full time

Job summary

A well-known property development company in Malaysia seeks a Customer Service Executive to handle enquiries and complaints. You will be responsible for maintaining relationships with customers, liaising with internal teams, and ensuring that issues are resolved promptly. Ideal candidates will have a background in customer service within the property industry and possess strong communication skills.

Qualifications

• At least 2 years of customer service experience in property-related industry.
• Pro-active and result-driven with good communication.
• Knowledge of property laws is an added advantage.

Responsibilities

• Attend and monitor all enquiries and complaints via various channels.
• Resolve product or service problems by clarifying customer complaints.
• Prepare update reports and maintain records of customer interactions.

Skills

Communication Skills

Customer Oriented

Problem Solving

Independent

Job description

Job Responsibilities

• To attend and monitor all enquiries and complaints via phone calls, email, walk in and accordingly and solved within stipulated time.
• To resolve product or service problem by clarifying the customer’s complaint, determining the cause of the problem, selecting and explaining the best solution to solve the problem, expediting correction or adjustment, following up to ensure resolution.
• To prepare, compile and provide update report
• To keep records of customer interaction, recording details of inquiries, complaints & comments as well as actions taken.
• To contact customers via email or phone calls in order to respond to complaints or to notify them of investigation results.
• Liaise with project team and contractors on rectification works
• Attend meetings pertaining to issues on defects
• Prepare reply letter to relevant parties when needed
• Maintain good relationship between sales person, customers and internal support team.
• Filing and keep track of documents.
• Ad-Hoc task assigned by superior.
  
  

Job Requirements

• At least 2 year(s) of working experience in customer service/property related industry
• Independent, pro-active, result-driven, customer oriented with good communication skills.
• Good knowledge in guarded and gated township, strata property / building and commercial buildings.
• Knowledge of Strata Title Act and Building & Common Property Act will be an added advantage.