Customer Relations Executive

LBS Bina Group Berhad; Petaling Jaya; On-site; MYR 100,000 - 150,000; Full time

Job summary

Sebuah syarikat yang berfokus pada pembangunan hartanah mencari individu yang berkemahiran tinggi dalam pengurusan pelanggan untuk menyokong proses Vacant Possession. Dalam peranan ini, anda akan bertanggungjawab untuk mengurus dan melaksanakan proses dari persiapan hingga pengambilan kunci, serta berinteraksi dengan pelanggan untuk memastikan pengalaman yang lancar. Anda akan berperanan penting dalam menyelesaikan aduan pelanggan dan menjaga rekod yang tepat. Jika anda mempunyai latar belakang dalam pengurusan harta dan kemahiran komunikasi yang baik, ini adalah peluang yang tepat untuk anda untuk berkembang dalam industri yang dinamik.

Qualifications

• Memiliki Diploma atau Ijazah dalam Pengurusan Harta atau Pentadbiran Perniagaan.
• Pengalaman kerja berkaitan sekurang-kurangnya 1 tahun.

Responsibilities

• Mengurus proses Vacant Possession dari persiapan hingga pengambilan kunci.
• Menangani pertanyaan pelanggan melalui pelbagai saluran dan menyelesaikannya tepat pada waktunya.

Skills

Komunikasi yang baik

Pengurusan pelanggan

Penyelesaian masalah

Education

Diploma / Advanced Diploma

Ijazah Sarjana Muda dalam Pengurusan Harta

Ijazah dalam Pentadbiran Perniagaan

Job description

Job Description

1. Execute and manage the full Vacant Possession (VP) processes from the preparation (before VP) to key collection.
2. Brief the customers on the handover process including the registration of customers in the Handover Vacant Possession (VP) Apps, handover of property, checklist, and the handover kit.
3. Manage customers' expectations after vacant possession.
4. Attend and monitor all customer inquiries via phone calls, emails, walk-ins and resolve them within a stipulated amount of time.
5. Ensure all records, data, and information are recorded and filed up to date.
6. Follow up with relevant parties i.e. project management team, COW, contractor, consultant, etc. on product issues.
7. Acknowledge and resolve customer complaints.
8. Contact customers with solutions via phone calls or emails after investigation.
9. Update and maintain a good recording and tracking system to ensure complaints are closed within a stipulated time frame.
10. Attend weekly defect progress meetings.
11. Attend joint inspections with customers.
12. Perform any other ad hoc assignments/tasks/duties as assigned by superior.

Job Requirement

1. Candidate should possess a Diploma / Advanced Diploma, Bachelor Degree or equivalent in Property Development / Real Estate Management, Business Studies / Administration / Management.
2. Preferably at least 1 year of related working experience.
3. Preferably Executive specializing in Customer Service or equivalent.
4. Good communication skills in English, Malay, Chinese language for both spoken and written.
5. 3 undefined positions available.