Customer Relation Officer

Be a part of something BIG!
As Customer Relation Officer, you are responsible to handle sales enquiries by identifying and performing cross-selling to meet customer's needs. In addition, you are required to recommend the most suitable package to customers by analyzing customer profiles.

Make an Impact by:

• Being passionate about engaging with customers through different interactions - inbound/outbound calls or chat/email.
• Building a strong relationship with customers by providing a delightful end-to-end experience & an effortless way of acquiring new products & recontracting existing subscriptions.
• Being a subject matter expert by keeping yourself updated with product details & latest offer information, sales processes & ordering fulfillment.
• Contributing and supporting the achievement of your individual & team's sales target, call productivity, and customer engagement score.
• Displaying a collaborative mindset when working with internal & cross-functional teams to easily resolve customers' concerns & demands.
• Performing any other duties assigned by the team leader.

Skills for Success:

• Diploma or Degree graduate in Business Studies/Administration.
• Minimum 1 year working experience in a contact center environment.
• Passionate about sales and with strong customer orientation.
• Proficiency in English. Ability to speak Mandarin would be an added advantage.
• Understanding the importance of meeting customers’ needs as a top priority.
• Having strong verbal, technological, written communication, and presentation skills.
• Able to work in a dynamic and fast-paced sales environment and to meet critical deadlines.
• Good team player with the willingness to share knowledge and ideas.
• Flexible in performing shift work and during public holidays.

Rewards that Go Beyond:

• Full suite of health and wellness benefits.
• Ongoing training and development programs.
• Internal mobility opportunities.

Your Career Growth Starts Here. Apply Now!