Customer Quality Manager

Advanced Energy; Simpang Ampat; On-site; MYR 180,000 - 240,000; Full time

Job summary

A leading energy solutions provider in Penang seeks a Factory Customer Quality Manager to enhance customer satisfaction and improve product quality. This role involves managing customer relationships, leading quality initiatives, and collaborating with cross-functional teams. The ideal candidate must have extensive experience in RF product development and quality management in a manufacturing setting.

Qualifications

• 10 years experience designing and developing RF products.
• 5 years of technical leadership experience.
• 8-10 years of experience in technical or quality management.

Responsibilities

• Lead the quality relationship between the CQ team and the factory.
• Communicate manufacturing quality performance related to customer requirements.
• Drive continuous product improvements in collaboration with factory teams.

Skills

Effective communication

Project management

Complex problem solving

Technical leadership

Microsoft Office proficiency

SAP/Oracle ERP experience

SPC understanding

Education

Bachelor's degree in Engineering/Science

Tools

Microsoft Office

SAP

Oracle ERP

Job description

Overview

POSITION SUMMARY: This position is located in Malaysia. The Factory Customer Quality Manager is responsible to recommend and implement operating practices related to customer satisfaction and retention using multiple quality processes and tools. The Factory Customer Quality Manager serves as the primary interface into the factory for verifying and validating customer requirements, resolving factory customer quality issues and to drive overall product quality improvements. The role supports various customers. The role manages the factory customer relationship as related to customer satisfaction, quality expectations, process controls, and delivery expectations. Responsibilities also include negotiations on business critical matters by coordinating input with cross functional teams and driving solutions.

Essential Responsibilities

• Leads the quality relationship between the CQ team and the factory.
• Drives continuous product and test improvement for customers by working with factory teams.
• Communicates volume manufacturing quality performance, associated pareto and CIP with respect to the customer requirements.
• Works with Account teams to interpret and drive customer quality product and process requirements into the factories.
• Coordinates all other plans between teams to resolve product quality, reliability and performance issues in the factory.
• Coordinates with other departments failure analysis reports, data analysis, corrective action, root cause analysis, and quality performance reports.
• Interacts with executives and/or major customers. Interactions involve controversial situations, customer negotiations, and/or influencing and persuading other senior level managers.
• Initiates 8D root cause analysis & corrective actions, and insures timely closure of actions.
• Leads, supports or hosts (as necessary) customer audits, surveys and similar activities
• Drives customer’s product improvement.
• Responsible for managing customer product tactical details around pareto, CAPA, voice of customer, customer scorecard and working cross-functionally to drive improvement for the customer’s product(s).
• Drives successful transition from safe launch to volume manufacturing based on customer requirements.
• Reviews Engineering Change Requests for customer approval requirements and submission.
• Escalates issues internally as necessary and negotiates across functions to ensure appropriate resources. Helps manage the escalation process internal to AE.
• Drives continuous improvement associated with SPC.
• Other duties as assigned.

Work Environment

• Standard office environment, noisy & busy manufacturing areas / labs, and clean-room environment.
• AE is a highly dynamic, technically challenging, and fast-paced work place.
• May need to travel, up to 10-20% of the time (domestic and/or international).

Skills

• Ability to communicate effectively and professionally with a variety of internal and external customers.
• Requires the use of independent judgement, responsible actions and professionalism in all customer dealings.
• Ability to construct cross-functional project teams and complete programs on schedule.
• Ability to balance the requirements of performance, cost, and manufacturability
• Ability to solve complex technical and interpersonal problems
• Ability to manage multiple projects at one time
• Excellent verbal and written communication and interpersonal skills
• Proven ability to successfully manage teams.
• Strong computer skills, including experience with all Microsoft Office products and SAP / Oracle - Enterprise Requirements Planning (ERP)
• Understands SPC and responds to associated data, charts and graphs
• Understands test criteria, associated results and opportunities for improvement

Experience

Essential

• 10 years experience designing and developing RF products.
• 5 years of technical leadership experience.
• 8-10 years of experience in technical or quality management.
• Experienced with working in a fast paced, manufacturing environment.
• Experienced in plasma, data center, industrial, and medical industries or working with those customers.
• Experienced in working with a global team.

Desirable

• Experienced with manufacturing quality or product quality management.
• Experienced working with field service teams.
• Knowledgeable of SPC, Variation Control, and MSA or GR&R techniques.
• Knowledgeable of 8D & Root Cause Analysis Metodologies.
• Ability to utilize quality / lean tools in analyzing, solving, and discussing problems—e.g. histograms, run charts, control charts, pareto charts, etc.
• Understanding of ISO 9001 quality systems and copy exactly requirements.

Education

Essential

• Bachelors degree in Engineering / Science

Desirable

• Advanced Degree in Engineering / Science
• MBA