CUSTOMER QUALITY ENGINEER

MFS Technology (M) Sdn Bhd; Malacca City; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading manufacturing company is seeking a Customer Quality Engineer to oversee product quality and address customer concerns. The role involves coordinating quality control measures, handling complaints, and ensuring compliance with ISO standards. Ideal candidates will possess a degree in Engineering or a related field, along with strong leadership and analytical skills.

Qualifications

• Minimum 3 years of experience in a manufacturing QA environment.
• Strong leadership and communication skills.
• Ability to lead an Operations and QA team.

Responsibilities

• Handle customer complaints and 8D report closures.
• Coordinate failure analysis and customer audits.
• Review product FMEA and Control Plans as necessary.

Skills

Leadership

Analytical

Negotiation

Presentation

Organizational

Communication

ISO Knowledge

QA Functions

Education

Diploma/Degree in Management/Engineering/Physics

Tools

SPC

FMEA

Control Plan

MSA

APQP

PPAP

VDA 6.3 Process Audit

VDA 6.5 Product Audit

Job description

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• Liaise with customer on product quality issues and address customer’s concerns with corrective action and preventive action plan formalized among internal manufacturing personnel.
• Responsible to co-ordinate failure analysis on the assembly customer return parts and liaise with customer on the failure parameters. Define root cause for the failure modes.
• Responsible for internal coordination and preparation for customer visit and audit. Follow up corrective actions and preventive actions from customer audit findings.
• Responsible to handle customer complaint and 8D report closer. 8D report must close within the allowable time frame.
• Responsible for periodical review and recommend improvement programs for all related QA procedures implementation.
• Responsible for co-ordinate review of product FMEA and Control Plan when necessary.
• Responsible for coordination & execution of all the necessary quality control requirement by customer into the internal quality control system.
• Responsible for establishing and reviewing acceptance criteria (visual aids) for use by production and QA personnel for each automotive project.
• Responsible for all projects and assignments given by direct superior and when necessary.

Job Requirement

• Diploma/Degree holder in Management/ Engineering/ Physic or its equivalent.
• Minimum 3 years working experience in manufacturing’s QA environment.
• Strong leadership skills.
• Ability to lead a group of Operation and QA team to achieve the customer expectation.
• Ability to plan, execute and delegate jobs towards company’s objective.
• Ability to communicate with all level of staffs & customers.
• An advantage if can read and write in Mandarin.
• Good analytical, negotiation, presentation and organizational skills.
• Strong ISO requirement knowledge.
• Strong knowledge of QA functions and product audit requirements.
• Good knowledge of the automotive core tools, such as:-
• Statistic Process Control (SPC),
• Failure Mode and Effect Analysis (FMEA),
• Control Plan(CP),
• Measuring Analysis System(MSA),
• Advanced Product Quality Planning(APQP),
• Production Part Approval Process (PPAP)
• Process Audit (VDA 6.3)
• Product Audit (VDA 6.5)

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Your application will include the following questions:

Have you worked in a role which requires a sound understanding of ISO 9001? Which of the following types of qualifications do you have? How many years' experience do you have as a Customer Quality Engineer? How many years' experience do you have in a quality control (QC) role? How would you rate your Mandarin language skills? How would you rate your English language skills? Which of the following languages are you fluent in?

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What can I earn as a Customer Quality Engineer