Customer Quality Engineer

Wentel Engineering; Johor Bahru; On-site; MYR 100,000 - 150,000; Full time

Job summary

Wentel Engineering Sdn. Bhd. is seeking a Customer Quality Engineer to ensure quality inspections and promote continuous improvement. This role involves collaborating with production teams, conducting audits, and liaising with customers on quality issues. With a competitive remuneration, you'll enjoy a stable work environment with medical benefits and training opportunities.

Benefits

Positive & stable work environment

Full EPF + SOCSO contributions

Medical benefits

Training provided

Qualifications

• Minimum 3 years of related work experience in quality systems.
• Knowledge of ISO 9001 and 14001 is an advantage.
• Experience in quality assurance roles is essential.

Responsibilities

• Ensure subordinates carry out inspections within the timeline.
• Conduct production line audits and identify areas for improvement.
• Act as a window to customers on quality-related issues.

Skills

Quality assurance

Continuous improvement

Auditing

Education

Bachelor’s degree or diploma

Job description

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Wentel Engineering Sdn. Bhd. is actively seeking individuals with your skillset to join our team as Customer Quality Engineer.

5-day work week (Monday - Friday)

Competitive remuneration package

Responsibilities:

• Ensure subordinates carry out inspections (FA or outgoing) within the timeline.
• Carry out continuous improvement activities within or between departments.
• Act as a window to the customer on quality-related issues, ensuring no delays in response or feedback.
• Follow up and audit CAPA effectiveness & conduct quality review meetings with SQE (if supplier issue) or internally (production and engineering).
• Establish quality check sheets and/or work instructions for subordinates to follow.
• Conduct training for subordinates and ensure skill matrix is refreshed and updated.
• Monitor outgoing or FA performance and drive improvements (worst performers).
• Follow up on customer returns – collection, rework, and return. Reply with corrective/preventive actions and monitor new lot quality performance.
• Conduct production line audits and identify areas for improvement.
• Collaborate with NPI / engineering for new product development, including inspection, FMEA, etc.
• Liaise with customers for on-site FA buyoff, routine audits, and dispatch RE or technicians for rework at customer premises.
• Identify root causes and work with production or technical teams for improvements (aim for poke yoke or error-proofing solutions).
• Establish internal quality standards or catalogues as guidelines for subordinates and the operations team.
• Perform any other duties as assigned by superiors as necessary.

Qualifications & Experience:

• Bachelor’s degree or diploma with experience in the field and minimum of 3 years related work experience.
• Experience in quality systems, quality assurance, or similar roles.
• Knowledge of sheet metal is an advantage.
• GD&T knowledge is an advantage.
• Understanding of ISO 9001 and 14001 is an advantage.

Other Benefits:

• Positive & stable work environment
• 5-day work week (Monday - Friday)
• Full EPF + SOCSO contributions
• Medical benefits
• Training provided

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