Customer Quality and Continuous Improvement Manager

Forestown; Kuala Lumpur; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading E-bike connector manufacturer seeks a Customer Quality Manager to bridge customer feedback with product innovation. This pivotal role involves analyzing complaints, collaborating with R&D and quality teams, and directly influencing product design and performance, thereby enhancing brand credibility globally.

Qualifications

• 5+ years experience in customer complaint resolution or quality engineering.
• Strong manufacturing floor background with knowledge of quality systems (8D, FMEA, PPAP).
• Fluent in English and Mandarin.

Responsibilities

• Investigate global customer complaints regarding E-bike connector performance.
• Collaborate with teams to drive corrective actions.
• Summarize complaint trends into actionable insights.

Skills

Customer complaint resolution

Quality engineering

Failure analysis

Cross-cultural communication

Job description

Position: Customer Quality Manager – E-bike Connector Industry
Location: Hong Kong / Singapore / Shenzhen / Dongguan
Salary: Up to RMB 50,000 or USD 7,000 per month
Reports To: Quality Director
Travel Requirement: Regular travel to India, Southeast Asia, and frequently visit Shenzhen HQ
Department: Quality & Product Development

Position Summary

We are seeking a seasoned Customer Quality Manager to join a leading E-bike connector manufacturer. This role is pivotal in bridging the gap between end-user feedback and internal product innovation. By systematically analyzing customer complaints and collaborating with R&D and quality teams, this position will directly influence future product design and performance. You will report to the Quality Director and may also engage with the Chairman on strategic quality matters.

Key Responsibilities
Investigate and respond to global customer complaints related to E-bike connector performance and reliability
Collaborate with quality, manufacturing, and R&D teams to identify root causes and drive corrective and preventive actions (CAPA)
Summarize complaint trends into actionable insights for product and process improvement
Regularly communicate with key accounts, distributors, and OEM customers in India and Southeast Asia
Draft and implement improvement reports and quality documentation for internal and external stakeholders
Represent the company in high-stakes complaint resolution scenarios, ensuring professionalism and technical credibility
Travel to client locations across India and Southeast Asia, with regular coordination at Shenzhen HQ

Ideal Candidate Profile

Solid experience (5+ years) in customer complaint resolution, quality engineering, or failure analysis within a connector, cable, or electronic components manufacture

Strong manufacturing floor background; deep understanding of quality systems (8D, FMEA, PPAP, etc.)
Proven track record in turning customer feedback into R&D inputs
Fluent in English and Mandarin; strong cross-cultural communication skills

Additional Notes
Competitive salary package up to RMB 50,000 or USD 7,000/month
Salary can be disbursed via Hong Kong, Singapore, or China payroll if preferred
Strategic position with exposure to executive leadership
Platform to influence product development and brand credibility globally

If this interest you, please apply here or reach out my Whatsapp[phone]