Customer Program Manager

Celestica; Kulim; On-site; MYR 100,000 - 150,000; Full time

Job summary

An established industry player is seeking a dedicated professional to manage customer accounts and ensure timely product deliveries. This role involves acting as the primary interface between customers and the company, coordinating program tracking meetings, and resolving customer issues. With a focus on manufacturing and supply chain management, the position requires strong interpersonal and negotiation skills to foster customer satisfaction. Join a company that partners with leading brands across various sectors, delivering innovative solutions and driving success through collaboration and expertise. If you're ready to take on this challenge, your next career move awaits!

Qualifications

• In-depth knowledge of manufacturing processes and SCM.
• Excellent customer contact and negotiation skills.
• Ability to manage multiple projects under tight deadlines.

Responsibilities

• Acts as the primary interface between customers and the company.
• Coordinates program tracking meetings to ensure communication.
• Monitors inventory impact of order changes.

Skills

Customer contact skills

Negotiation skills

Problem resolution skills

Presentation skills

Database management skills

Interpersonal skills

Project management skills

Tools

Computer skills

Job description

Add expected salary to your profile for insights

• Acts as the primary interface between the customer and the company for managing specific programs to achieve planned revenue and profits for smaller customer accounts.
• Works as a member of teams responsible for day-to-day activities of customer accounts to ensure that product deliveries are on time and that projects/programs are on schedule.
• Coordinates and hosts regular (as needed) program tracking meetings with the customer and internal account team members to ensure ongoing communication and up-to-date progress/status reporting occurs.
• With guidance from more experienced team members, manages current and planned programs to achieve planned revenue.
• Communicates frequently with customers to help ensure satisfaction with the company and the products.
• Receives and resolves customer issues and complaints.
• Monitors the impact on inventory of order changes.
• Provides performance reporting and analysis for monthly Operations Reviews and quarterly Customer Performance Reviews.

Job Requirements:

• In-depth knowledge of the manufacturing process, schedules and scheduling requirements, and SCM.
• In-depth knowledge of the business issues associated with manufacturing PCBs.
• In-depth knowledge of product pricing, contracts and contract negotiations.
• Thorough understanding of business risks and price make up (Value add and Materials).
• Excellent customer contact, negotiation and problem resolution skills.
• Good presentation, database management and computer skills.
• Ability to manage multiple, detailed projects to a successful end while working under tight time deadlines.
• Strong interpersonal skills and ability to effectively communicate with a wide variety of internal and external customers.
• Ability to effectively lead and motivate a diverse group of employees to achieve high production within tight time deadlines.

How do your skills match this job?

Manufacturing, Transport & Logistics 1,001-5,000 employees

Celestica (NYSE, TSX: CLS) enables the world’s best brands. Through our recognized customer-centric approach, we partner with leading companies in Aerospace and Defense, Communications, Enterprise, HealthTech, Industrial, Capital Equipment and Energy to deliver solutions for their most complex challenges. As a leader in design, manufacturing, hardware platform and supply chain solutions, Celestica brings global expertise and insight at every stage of product development – from drawing board to full-scale production and after-market services for products from advanced medical devices, to highly engineered aviation systems, to next-generation hardware platform solutions for the Cloud.

Headquartered in Toronto, with talented teams spanning 40+ locations in 13 countries across the Americas, Europe and Asia, we imagine, develop and deliver a better future with our customers.

Celestica would like to thank all applicants, however, only qualified applicants will be contacted.

Celestica does not accept unsolicited resumes from recruitment agencies or fee based recruitment services.