Customer Program Manager

ICHOR Systems Malaysia Sdn Bhd; Kampung Biong; On-site; MYR 120,000 - 180,000; Full time

Benefits offered by this job

Medical, dental and vision plans

Paid time off and holidays

Job summary

ICHOR Systems Malaysia Sdn Bhd is seeking a Customer Program Manager in Malaysia to oversee complex customer projects and serve as the primary liaison between customers and internal teams. You will ensure clear understanding of expectations, detailed planning, and proactive coordination throughout the project lifecycle.

Responsibilities include managing commitments, change orders, site documentation, daily/weekly reporting, and meetings.

Qualifications

• 4-year Business degree or equivalent experience.
• Strong communication and organizational skills.
• Experience with project management software.

Responsibilities

• Generate, distribute, and track project commitments with vendors.
• Generate, distribute, and track change orders to subcontractors.
• Assist with punch lists, site observations, and project documentation.
• Assist with daily/weekly reports and distribute as directed by project managers.
• Provide accurate information for reports with project management and field staff.
• Attend project management meetings and record minutes.
• Procure supplies/materials as directed by project managers.
• Ensure parts align with latest drawings, specs, addenda and standards.
• Collaborate with management to monitor production and reporting.

Skills

Project coordination

Stakeholder management

Communication

Attention to detail

Multitasking

Education

Bachelor's degree in Business

Tools

Procore

Sage

Bluebeam

MS Project

Excel

Word

Job description

The Customer Program Manager is a key role responsible for managing complex, high-level projects while serving as the primary liaison between Ichor Systems and its customers. Reporting to the Project Manager, this position ensures that customer expectations are clearly understood and met through effective communication, detailed planning, and proactive coordination. The Customer Program Manager will oversee project documentation, track commitments, and maintain alignment with specifications and schedules. In addition to managing internal resources and subcontractors, this role focuses on building strong customer relationships, providing timely updates, and delivering exceptional service throughout the project lifecycle.

Specific Job Duties

Generate, distribute, and track project commitments (subcontracts and purchase orders) with appropriate vendors

Generate, distribute, and track change orders to subcontractors based on approved information

Assist with generating punch lists, site observations, and other project documentation, track progress and completion

Assist with generating and reviewing daily reports, editing, and distributing as directed by project manager(s)

Work with project management and field staff to provide accurate information for reports and compose original correspondence

Attend project management meetings (office and field) as needed; take notes, prepare, and distribute meeting minutes

Assist in procuring supplies/materials as directed by project manager(s)

Ensure parts are built to the most up-to-date drawings, specifications, addenda, and standards

Collaborate with project management group to monitor production and complete associated reporting

Position Requirements

Education

4-year Business degree or equivalent experience

Behavioral Attributes

Ability to plan and organize work effectively

Strong attention to detail

Ability to analyze problems, propose solutions, make logical decisions, and carry them out

Demonstrated ability to perform multiple tasks in a fast-paced construction environment with accuracy

Skills

Strong computer skills, including proficiency in Excel and Word

Knowledge of project management software (Procore, Sage, Bluebeam) and scheduling tools (MS Project) helpful

Excellent verbal and written communication skills

Ability to establish and maintain effective working relationships with clients, subcontractors, and office staff

For candidates based in Minnesota:
The pay range for this position is $72,000 – $122,400 annually, exempt.

Ichor’s pay ranges are determined by role, level, and location. Within the range, individual pay is determined by work location and additional job-related factors, including knowledge, skills, experience, tenure, and relevant education or training. The pay scale is subject to change depending on business needs. Your recruiter can share more about the specific range for your location during the hiring process.

Ichor is committed to supporting your personal well-being and professional development. Our benefits are designed to help you maintain a healthy work-life balance, provide peace of mind, and prepare for your future.

Benefits

• medical, dental, and vision plans across all locations, allowing team members to select the coverage that best meets their healthcare needs and budget.
• paid time-off program and paid holidays to support your time away from work.

A summary of our Benefits will be provided during the interview process.

ITAR ONLY

The business site where this position is located is an ITAR‑compliant operation. Due to ITAR regulations, Ichor Systems is only able to employ US Persons. A US person is a lawful permanent resident (immigrant with green card permanent authorization to work document) or who is a protected person (a citizen, a national, a refugee, or a person granted asylum). Non‑citizens with other visas are not eligible for hire at this location.

Ichor is an experienced leader in the critical subsystems and turnkey process equipment marketplace. Our capabilities enable the design and creation of a complete outsourced solution ranging from product concept to turnkey manufacturing to legacy service.

Ichor offers world-class process engineering, value added manufacturing, materials management and testing capabilities. Our 1500+ employees are strategically located to provide our customers with the highest level of customer service and support from our program management, sales, engineering, and executive management teams.

Our continued expansion of capabilities in South East Asia better aligns our production facilities with our customers' supply chain strategies. This further enables our expansion into new products and markets.

Ichor is headquartered in Fremont, California with manufacturing locations in Oregon, Texas, Singapore, Malaysia and the UK. Our sales and engineering office is strategically located in Silicon Valley, California.

Ichor Systems is an equal opportunity employer (EOO) and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.