Customer Program Manager

Incora; Iskandar Puteri; On-site; MYR 70,000 - 120,000; Full time

Job summary

A leading global provider of innovative supply chain solutions is seeking a Customer Program Manager in Iskandar Puteri. The role involves managing customer operations, improving relationships, and ensuring on-time delivery of services. Ideal candidates should have strong supply chain management experience, excellent communication skills, and the ability to build effective stakeholder relationships.

Benefits

Personal development opportunities

Supportive work environment

Equal opportunity employer

Qualifications

• Solid experience in Supply Chain Management required.
• Strong background in Customer Account and Relationship Management necessary.
• Experience in aerospace or chemical industry is an advantage.

Responsibilities

• Manage customer operations and improve relationships with customers.
• Oversee the customer's order book and ensure prompt issue resolution.
• Lead continuous improvement initiatives both internally and at customer sites.

Skills

Supply Chain Management

Customer Account Management

Negotiation Skills

Communication Skills

Project Management

Tools

MS Office

Job description

Our Incora Story is really taking off – we’d love you to join us for the journey

We are currently seeking an exceptional professional to join us as Customer Program Manager (Subang, Selangor)

As Customer Program Manager, you will be responsible for managing specific Customer Operations on behalf of Incora. You will provide the interface between the contracted customer and us, and you will balance the fulfillment of customer service with the achievement of Incora’s business goals.

Responsibilities

• Build, maintain, and continuously improve relationships with assigned customers.
• Develop and strengthen collaboration with internal stakeholders across functions.
• Manage customer demands, including but not limited to:
• Usage reviews
• Forecasting
• Contract additions and deletions
• Claims and liability management
• Oversee the customer's order book, ensuring:
• On-time delivery performance
• Prompt resolution of supply chain issues
• Lead continuous improvement initiatives within Incora and at customer sites to enhance operational performance.
• Support the preparation of sales budgets related to your customer portfolio.
• Identify opportunities for business growth within existing customer accounts.
• Assist in the implementation or closure of customer operations as needed.
• Conduct regular reviews of contract performance with both the customer and internal teams.
• Manage and develop team members, where applicable.
  
  

Requirements

• Solid experience in Supply Chain Management
• Strong background in Customer Account and Relationship Management
• Project management experience preferable
• Experience in the aerospace and chemical industry will be considered an advantage
• Fluency in English (spoken and written); additional language skills are a plus
• Proficiency in MS Office
• Excellent communication and negotiation skills
• Ability to build and maintain effective relationships with internal and external stakeholders
• Willing to travel locally, and oversea as and when needed
  
  

So, if you feel that the above describes you well, and want to be part of developing the Incora Story, apply now – we can’t wait to hear from you!

About Us

Incora (a merge of 2 great companies’: Pattonair and Wesco Aircraft) is a leading, global provider of innovative supply chain solutions. Our promise to our customers is to reduce complexity and increase reliability so they can deliver mission-critical solutions that improve our world. We exist to enable the mission critical.

With a strong foundation in the aerospace and defence markets, we manage all aspects of supply chain from procurement to warehouse management, from logistics to on-site customer services. We are expanding our team of skilled Engineers to ensure right-first-time every time.

We Pride Ourselves On Offering

• Industry-leading capabilities
• Innovative solutions
• Greater customer value
• Trusted supplier relationships
• Business growth and operational efficiency
  
  

Our people make us unique, and we offer an Outstanding Colleague Experience.

We live by our values: Courage, Collaboration, Commitment and Community and are proud to add real value to our customers’ businesses. Our people-centric philosophy is underpinned with strong engagement, consistent communication, and opportunities for personal development, enabling our colleagues to grow and make a difference in our company.

We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, gender, disability, religion/belief, sexual orientation, or age.

Please note – it is Incora policy to run a criminal record check on all candidates and any offers of employment are conditional, subject to this check. The information you give will be treated as strictly confidential. Disclosure of a conviction or a caution will not automatically disqualify you from consideration. Any offence will only be taken into consideration if it is one which would make you unsuitable for the type of work you are applying for.

Incora request that recruitment agencies do not speculatively submit CVs to any employee or associate of our company unless explicitly asked to do so by a member of our Talent Acquisition Team or Hiring Manager for a particular role. Any CVs sent to an Incora employee on a speculative basis will not be recognised and we will not accept liability for any fee or commission, should we subsequently employ a candidate who applied to us directly or was introduced by a member of our Talent Acquisition Team.