Customer Program Management Specialist 1

Celestica Inc.; Kulai; On-site; MYR 50,000 - 70,000; Full time

Job summary

A leading company in manufacturing seeks a Customer Program Management Specialist to oversee customer accounts, ensuring timely product deliveries and high satisfaction. The role involves managing profitability, resolving issues, and leading project teams in a dynamic environment.

Qualifications

• Three to six years of relevant experience.

Responsibilities

• Manage customer account profitability and monitor satisfaction.
• Develop action plans to correct out-of-plan conditions.
• Coordinate program tracking meetings with customers.

Skills

Negotiation

Problem Resolution

Customer Contact

Communication

Interpersonal Skills

Job description

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Customer Program Management Specialist 1

Date: May 14, 2025

Location: Senai, 01, MY

Req ID: 125676
Region: Asia
Country: Malaysia
State/Province: Johor
City: Senai

Detailed Description:
Incumbents apply in-depth knowledge in a specific area of specialization. Work is performed within established professional standards and practices. Works on problems of moderate scope where analysis of situations or data requires a review of identifiable factors and a considerable degree of judgement. Erroneous decisions or failure to achieve results may have a negative impact on the division’s/department’s operations, schedules, and/or performance goals. Works under minimum supervision. Seeks approval from others on matters outside of job/role scope. Receives instruction on specific assignment objectives and possible solutions. Unusual problems are solved jointly with the manager. Work is reviewed for application of sound technical judgment. May lead a work group or project team consisting of technical and support staff. Builds internal and external relationships, with emphasis on those that facilitate the achievement of job/role accountabilities, such as relationships with key suppliers, customers, and internal service.
Performs tasks such as, but not limited to, the following:
Works as a member of a team responsible for day-to-day activities of customer accounts to ensure product deliveries are on time and that projects/programs are on schedule. Develops action plans to correct out-of-plan conditions. With guidance from more experienced team members, manages customer account profitability; forecasting, planning, and monitoring efficiency and execution of strategies. Participates in pricing/bid preparation and manages contract terms. Manages and monitors customer satisfaction through surveys, self-assessments, complaint management, problem resolution, and satisfaction tracking. Communicates frequently with customers to ensure satisfaction with the company and products. Coordinates and hosts regular program tracking meetings with the customer and internal team members to ensure ongoing communication and up-to-date progress reporting. Receives and resolves customer issues and complaints. Monitors the impact on inventory of order changes. Provides performance reporting and analysis for monthly Operations Reviews and quarterly Customer Performance Reviews. Works with cost engineering, finance, and SCM staff to analyze costs and price variances.

Knowledge/Skills/Competencies:

• In-depth knowledge of the manufacturing process, schedules, and SCM.
• In-depth knowledge of the business issues associated with manufacturing PCBs.
• In-depth knowledge of product pricing, contracts, and negotiations.
• Thorough understanding of business risks and price makeup (Value add and Materials).
• Excellent customer contact, negotiation, and problem resolution skills.
• Good presentation, database management, and computer skills.
• Ability to manage multiple, detailed projects to a successful end while working under tight deadlines.
• Strong interpersonal skills and effective communication with internal and external customers.
• Ability to lead and motivate diverse teams to achieve high production within tight deadlines.

Physical Demands:

• Performed in a normal office environment.
• May require extended periods of sitting and visual concentration on a computer or detailed data.
• Repetitive manual movements are frequently required.

Typical Experience:

• Three to six years of relevant experience.

Celestica is an equal opportunity employer. All qualified applicants will receive consideration for employment and will not be discriminated against on any protected status.

We are committed to fostering an inclusive, accessible environment. Candidates needing accommodations should indicate their needs during the hiring process.

COMPANY OVERVIEW:

Celestica (NYSE, TSX: CLS) partners with leading brands in Aerospace and Defense, Communications, Enterprise, HealthTech, Industrial, Capital Equipment, and Energy. We provide solutions from design to full-scale production and after-market services for a wide range of products, including medical devices, aviation systems, and hardware platforms.

Headquartered in Toronto, with teams in over 40 locations across 13 countries, we aim to deliver a better future with our customers.

We thank all applicants; only qualified candidates will be contacted. We do not accept unsolicited resumes from recruitment agencies or fee-based services.