10 - Customer Program Manager 2

Celestica Inc.; Johor Bahru; On-site; MYR 120,000 - 180,000; Full time

Job summary

Celestica Inc. seeks a Customer Program Manager to lead cross-functional program execution and align customer expectations with internal teams. This role requires managing complex projects, tracking commitments, and protecting profitability while maintaining strong customer relationships.

You will work across Operations, Supply Chain, Quality, and Engineering to meet milestones, communicate issues at an executive level, and drive continuous improvement in a fast-paced environment.

Qualifications

• Bachelor’s degree in Engineering, Business, or Supply Chain.
• 8–10 years in program management, manufacturing operations, or customer-facing roles.
• Proven ability to lead cross-functional teams in a matrixed organization without direct authority.
• Strong commercial and financial acumen to manage scope creep and costs.

Responsibilities

• Lead cross-functional matrixed teams (Operations, Supply Chain, Quality, Engineering) to meet milestones.
• Serve as primary contact for customer accounts; monitor commitments and forecasts.
• Drive RCA and resolve high-stakes yield, delivery, or quality crises under time pressure.
• Monitor NRE costs, scrap/rework, and inventory to protect profitability.
• Maintain executive presence and communicate tough news with transparency.
• Host status meetings and provide reports for operations and CPRs.

Skills

Cross-functional leadership

Program management

Customer management

Financial acumen

Crisis management

Communication skills

Matrix management

Problem solving

Education

Bachelor’s degree in Engineering, Business, or Supply Chain

Job description

Summary

We are seeking a highly motivated and experienced Customer Program Manager (CPM) to lead cross-functional program execution and customer alignment. The CPM acts as the primary interface between the customer and internal teams to manage high-stakes program execution, track commercial risk, and deliver on revenue and margin targets without relying on direct line authority.

Detailed Description

• Cross-Functional Leadership & Matrix Management: Lead matrixed cross-functional teams (Operations, Supply Chain, Quality, Engineering) to achieve milestone dates and project deliverables without direct line authority.
• Customer & Commercial Management: Serve as the primary point of contact for customer accounts; track customer commitments, prevent scope creep, monitor revenue exposure, and ensure continuous alignment between customer forecasts and factory capacity.
• Crisis Management & Problem Solving: Drive root-cause analysis (RCA) and resolve high-stakes yield, delivery, or quality crises under extreme time constraints while preserving strong customer relationships.
• Financial Control & Exposure Management: Actively monitor program financials by tracking NRE (Non-Recurring Engineering) costs, scrap/rework expenses, and inventory levels to minimize excess exposure and protect program profitability.
• Executive Communication & De-escalation: Maintain strong executive presence while communicating tough news (delays, yield issues, capacity bottlenecks) to demanding customer stakeholders while maintaining trust and transparency.
• Program Reviews & Operations Alignment: Host regular status tracking meetings with customer and internal teams. Provide performance reporting and analysis for monthly Operations Reviews and quarterly Customer Performance Reviews (CPRs).
• Global Support Alignment: Support flexible communication hours (20–30% off-shift) as needed to align with global/US customer time zones.
• Education: Bachelor’s degree in Engineering, Business, Supply Chain, or a related field (or equivalent practical experience).
• Experience: 8 – 10 years of experience in program management, manufacturing operations, or customer-facing technical account management.
• Leadership: Proven track record of leading complex, cross-functional teams in a matrixed organization without direct supervisory authority.
• Commercial & Financial Acumen: Demonstrated ability in managing scope creep, tracking NRE costs, scrap/rework expenses, excess inventory, and understanding contract pricing structures.
• Crisis & Conflict Resolution: Demonstrated experience navigating high-pressure delivery or quality crises using structured problem-solving (e.g., RCA, 8D) and executive-level de-escalation skills.
• Communication: Exceptional verbal, written, and presentation skills with an ability to build trust with aggressive or demanding customer teams.

Notes

This job description is not intended to be an exhaustive list of all duties and responsibilities of the position. Employees are held accountable for all duties of the job. Job duties and the % of time identified for any function are subject to change at any time.

Celestica is an equal opportunity employer. All qualified applicants will receive consideration for employment and will not be discriminated against on any protected status (including race, religion, national origin, gender, sexual orientation, age, marital status, veteran or disability status or other characteristics protected by law).
At Celestica we are committed to fostering an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. Special arrangements can be made for candidates who need it throughout the hiring process. Please indicate your needs and we will work with you to meet them.

COMPANY OVERVIEW:

Celestica, Inc. (NYSE: CLS; TSX: CLS) is a technology leader dedicated to driving customer success and market advancements. With deep expertise in design, engineering, manufacturing, supply chain, and platform solutions, Celestica enables critical data center infrastructure for AI, cloud, and hybrid cloud and advances technologies in high-growth markets. With a talented team and a strategic global network, Celestica helps its customers achieve competitive advantages.

Today, Celestica delivers innovative supply chain solutions globally to customers in strategic two operating and reporting segments: Advanced Technology Solutions (ATS) and Connectivity and Cloud Solutions (CC):

ATS: This segment serves customers in complex, regulated and high-reliability markets such as Industrial & Smart Energy, Aerospace & Defense, Semiconductor Capital Equipment, and HealthTech. It is engineering led, with deep expertise in design, manufacturing and lifecycle solutions.

CCS: This segment focuses on high-performance technology solutions and services for the data center, serving hyperscalers, digital native customers and enterprises. Celestica's Platform Solutions offering provides innovative and customizable computing, storage and networking solutions enabling AI-driven growth.

Built on a legacy of trust and performance, Celestica has earned its reputation by delivering results in complex and fast-changing markets. Celestica exceeds customer expectations by identifying trends and staying ahead of the curve. Backed by comprehensive capabilities and a global network across North America, Europe and Asia, Celestica helps customers gain competitive advantage with the quality, flexibility and resiliency they need to respond quickly to shifts in demand. Guided by a bold vision to accelerate market advancements, Celestica delivers innovative solutions and technologies that turn complexity into opportunity. Anchored in teamwork and commitment, Celestica strives to be the most trusted partner to its customers and colleagues worldwide.

Celestica would like to thank all applicants, however, only qualified applicants will be contacted.
Celestica does not accept unsolicited resumes from recruitment agencies or fee based recruitment services.

Job Segment: Supply Chain Manager, Cloud, Supply Chain, Data Center, Network, Operations, Technology