Customer Program Management Accounts Receivable

Hewlett Packard Enterprise; Kuala Lumpur; On-site; MYR 50,000 - 70,000; Full time

Job summary

A leading technology company is seeking an experienced Accounts Receivable Manager to lead customer engagements and manage projects within the team. This role involves overseeing customer account reconciliation, resolving invoicing issues, and ensuring projects meet time, budget, and quality expectations. The candidate should possess a strong project management background, with at least three years in a related field, and demonstrate excellent communication and customer relationship skills.

Benefits

Comprehensive health benefits

Personal and professional development programs

Flexible work arrangements

Qualifications

• 3 years' experience in related field or similar roles.

Responsibilities

• Leads customer engagement and manages projects for customer accounts.
• Handles reconciliation of customer accounts and resolves invoicing inquiries.
• Coordinates financial changes and delinquency management activities.

Skills

Project Management

Customer Relationship Management

Change Management

Process Improvements

Education

First Level University degree

Job description

Customer Program Management Accounts Receivable

This role has been designed as ‘’Onsite’ with an expectation that you will primarily work from an HPE office.

Who We Are:

Hewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work. We help companies connect, protect, analyze, and act on their data and applications wherever they live, from edge to cloud, so they can turn insights into outcomes at the speed required to thrive in today’s complex world.Our culture thrives onfinding new and better ways to accelerate what’s next.We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs.We make bold moves, together, and are a force for good. If you are looking to stretch and grow your career our culture will embrace you.Open up opportunities with HPE.

Job Description:

Leads customer engagement to ensure that it meets all scope, time, budget and quality expectations, through planning, controlling and managing customer projects. Manages corporate, customer and third-party vendor efforts to plan, sell and implement solutions to customer problems. Responsible for business as well as team management.

Responsibilities:

• Reconciliation of customer accounts (Account Receivable (AR)
• Manage corrective activities in regard to invoice inaccuracies
• Provide customer service by responding, Tracking and resolving customer invoicing inquiries.
• Work with internal stakeholders such as Sales, Operations, Finance, Tax & Credit Analyst of possible adverse relationship issues, e.g. delinquencies, administrative issues etc.
• Actively manage AR health & targets
• Coordinate, facilitate, process and follow-up on financial changes (e.g. schedule restructuring, company restructurings, etc.)
• Support testing of new systems releases as requested
• Manage, and process non-financial changes (e.g. equipment location, billing address, serial number changes); analyzing and ensuring customer information is accurate and up to date in the systems.
• Delinquency Management: Identify Past Dues (current &potential), Make Collection Calls, Manage Collection Letters (Standard Letter), Escalate Collection Activities on Delinquency > 30 Days.

Education and Experience Required:

• First Level University degree 3 years' experience in related field or in like roles/businesses

Knowledge and Skills:

• Demonstrates a basic knowledge of key operational policies, processes and methodologies applicable to project management.
• Understands project management methods.
• Participates in the company PM Professions community.
• On a development plan leading to higher PM skills.

#LI-Hybrid

Additional Skills:

Accountability, Accountability, Active Learning (Inactive), Active Listening, Bias, Business Growth, Change Management, Client Expectations Management, Coaching, Creativity, Critical Thinking, Cross-Functional Teamwork, Customer Centric Solutions, Customer Relationship Management (CRM), Design Thinking, Empathy, Follow-Through, Growth Mindset, Intellectual Curiosity (Inactive), Long Term Planning, Managing Ambiguity, Process Improvements, Project and Program Management (Inactive), Project Management Office (PMO), Project Management Tools {+ 5 more}

What We Can Offer You:

Health & Wellbeing

We strive to provide our team members and their loved ones with a comprehensive suite of benefits that supports their physical, financial and emotional wellbeing.

Personal & Professional Development

We also invest in your career because the better you are, the better we all are. We have specific programs catered to helping you reach any career goals you have — whether you want to become a knowledge expert in your field or apply your skills to another division.

Unconditional Inclusion

We are unconditionally inclusive in the way we work and celebrate individual uniqueness. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good.

Let's Stay Connected:

Follow @HPECareers on Instagram to see the latest on people, culture and tech at HPE.

Job:

Services

Job Level:

Intermediate

HPE is an Equal Employment Opportunity/ Veterans/Disabled/LGBT employer. We do not discriminate on the basis of race, gender, or any other protected category, and all decisions we make are made on the basis of qualifications, merit, and business need. Our goal is to be one global team that is representative of our customers, in an inclusive environment where we can continue to innovate and grow together. Please click here: Equal Employment Opportunity.

Hewlett Packard Enterprise is EEO Protected Veteran/ Individual with Disabilities.

HPE will comply with all applicable laws related to employer use of arrest and conviction records, including laws requiring employers to consider for employment qualified applicants with criminal histories.