Customer Partner

F. Hoffmann-La Roche Gruppe; Petaling Jaya; On-site; MYR 40,000 - 80,000; Full time

Job summary

A leading company in healthcare seeks a Customer Partner to enhance market share and achieve sales goals. This role offers the opportunity to engage with key stakeholders, manage accounts effectively, and innovate solutions that meet evolving customer needs. The ideal candidate will have a strong educational background in health sciences, coupled with sales experience and excellent communication skills. Join an inclusive team dedicated to improving healthcare outcomes for all.

Qualifications

• Relevant experience of at least 1 year in a similar industry preferred.
• Proficient with GDC for sales proposals.
• Ability to travel as needed.

Responsibilities

• Responsible for the entire sales process including prospecting and closing.
• Build long-term relationships through understanding customer needs.
• Develop strategic partnerships with key stakeholders.

Skills

Commercial awareness

Problem solving

Communication

Negotiation

Client-facing skills

Education

Bachelor or Master Degree in Health/Science/Medical disciplines

Tools

Global Deal Calculator (GDC)

Job description

At Roche you can show up as yourself, embraced for the unique qualities you bring. Our culture encourages personal expression, open dialogue, and genuine connections, where you are valued, accepted and respected for who you are, allowing you to thrive both personally and professionally. This is how we aim to prevent, stop and cure diseases and ensure everyone has access to healthcare today and for generations to come. Join Roche, where every voice matters.

The Position

As the Customer Partner, you will be responsible for growing the market share and achieving sales goals for the assigned territory. You will be responsible for executing the sales process, ensure operation effectiveness and efficiency, with proficient interpersonal and communication skills, and providing effective solutions to establish and maintain relationships that result in customer satisfaction, retention and acquisition.

You demonstrate personal purpose around improving the healthcare ecosystem thinking from an enterprise level, beyond boundaries and borders, to bring the best possible outcomes to the health environment; creating better health outcomes for more patients faster, and by bringing a strong entrepreneurial mentality with outstanding partnering capabilities.

Location: Central Based, covers Central & Perak

In this role, you will

Account Management

• Responsible in solution/technical/consultative selling.Leads sales process including prospecting, qualification, quantification, needs assessment, competitive differentiation, presentation, closing, contracting and implementation and ensuring after sales support is maintained and of the highest standard.

• Build long-term value-based relationships through continuously uncovering customers’ changing needs, improving customer experience, anticipating new opportunities for their business in the future and adding values through creative solutions / products

• Develop and build strategic engagement and partnering with KOLs and relevant stakeholders in key accounts. Be a partner/consultant in shaping their plans, decisions and supporting their professional objectives to achieve RDMY business strategy and goals.

• Identify and develop business opportunities within the area of responsibility and collaborate across teams to ensure attainment. Implement a sales management process to assist the team in identifying and prioritizing customers and prospects.

• Responsible for developing and leading implementation of annual territorial plans with the goal of achieving sales objectives and future growth.Identify new accounts in line with the marketing strategy.

• Retain, extend and acquire customers and accounts through effective identification of opportunities and the creation and implementation of solutions.Responsible for profiling accounts, placing RDMY in the strongest position to win tenders and new accounts.

• Participate in relevant marketing events/exhibition/trade. Responsible for arranging and conducting relevant training or presentation sessions for customers.

• Strong knowledge of assigned product portfolio to manage sales process, involving cross function team’s expertise, as needed

• Promote co-positioning of cross-BA products, where applicable, with the objective to maximize RDMY total revenues and profitability

• Collaborate effectively with other internal cross functions and stakeholders to ensure needed sales support and delivery of programs/products.

Who you are

You are someone who are/have:

• Commercial awareness and product knowledge. Good critical thinking and problem solving skillswith strong client-facing, communication, negotiation and influencing skills

• Team player demonstrated by the ability to receive and provide feedback professionally, thrive and collaborate in a cross-functional and fast changing environment

• Proficient in Global Deal Calculator (GDC) in preparing sales proposal.

• Bachelor or Master Degree in Health/Science/Medical disciplines from a reputable University

• Preferably, at least 1 year of related experience in a similar industry. IT and people management experience will be an added advantage. Marketing and business development experience will be a beneficial

• Ability to travel interstate as required by the position. Possess a valid Malaysian driver’s license

Who we are

A healthier future drives us to innovate. Together, more than 100’000 employees across the globe are dedicated to advance science, ensuring everyone has access to healthcare today and for generations to come. Our efforts result in more than 26 million people treated with our medicines and over 30 billion tests conducted using our Diagnostics products. We empower each other to explore new possibilities, foster creativity, and keep our ambitions high, so we can deliver life-changing healthcare solutions that make a global impact.

Let’s build a healthier future, together.

Roche is an Equal Opportunity Employer.