Customer Onboarding Operation

SYNNEX; Petaling Jaya; On-site; MYR 20,000 - 100,000; Full time

Job summary

Join a leading company as a COO Operations Executive where your primary responsibility will be to ensure a seamless onboarding process for customers. You will handle customer data management using SAP, maintaining accuracy and compliance while upholding service level agreements. The successful candidate will have a strong background in data entry, attention to detail, and effective communication skills.

Benefits

Career growth opportunities through formal programs

Financial, physical, and mental well-being support

Diversity, Equity, and Inclusion initiatives

Qualifications

• 1 to 3 years of relevant work experience.
• Strong ability to execute instructions and request clarification.
• Capable of working independently with minimal supervision.

Responsibilities

• Process customer onboarding applications and create master data in SAP system.
• Maintain data governance and ensure good database quality.
• Address customer requirements and provide timely reports.

Skills

Data entry skills

Attention to detail

Communication skills

Interpersonal skills

Basic mathematical skills

Education

Bachelor's Degree in Business IT or Supply Chain

Job description

Job Purpose:

The primary responsibility of the COO Operations Executive is to ensure a seamless and efficient onboarding process for customers, ensuring that all customer master data is accurately handled and maintained within the SAP system, in alignment with established processes. This role is critical in meeting service level agreements (SLAs) and upholding data integrity. The position requires regular reviews and updates to customer data to guarantee its accuracy and relevance, ensuring smooth operations and compliance with organizational standards.

Responsibilities:

• Processing customer onboarding application and creates master data for customers in SAP system accurately within SLA (50%)

• To ensure proper data governance with right level of confidential classifications (5%)

• Data maintenance and execute corrective actions to ensure good database quality (25%)

• Address customer and business requirement and concerns (10%)

• Timely and accurate submission of vendor's sales out report to key vendors (10%)

Knowledge, Skills and Experience:

• 1 to 3 Years of relevant work experience.

• Bachelor's Degree with Business IT Supply Chain Field of Study preferred.

• Able to execute instructions and to request clarification when needed.

• Possesses strong data entry skills.

• Able to perform basic mathematical calculations.

• Able to recognize and attend to important details with accuracy and efficiency.

• Able to communicate clearly and convey necessary information.

• Able to converse and write effectively in English.

• Able to interact effectively with all levels of management.

• Possesses strong multi-cultural interpersonal skills.

• Able to constructively work under stress and pressure when faced with high workloads and deadlines.

• Able to work independently with minimum supervision.

• Able to maintain confidentiality of sensitive information.

• Able to build solid, effective working relationships with others.

• Able to exhibit ability to be sensitive to the needs, concerns, and feelings of others.

• Able to quickly learn new systems and technology.

• Able to use relevant computer system applications at a basic level.

Working Conditions:

• Distribution center environment may include exposure to extreme temperatures; high noise levels; high places; wet and/or humid conditions; and outside weather conditions.

• Occasional non-standard work hours or overtime as business requires.

• Professional, office environment.

Key Skills

What’s In It For You?

• Elective Benefits: Our programs are tailored to your country to best accommodate your lifestyle.
• Grow Your Career: Accelerate your path to success (and keep up with the future) with formal programs on leadership and professional development, and many more on-demand courses.
• Elevate Your Personal Well-Being: Boost your financial, physical, and mental well-being through seminars, events, and our global Life Empowerment Assistance Program.
• Diversity, Equity & Inclusion: It’s not just a phrase to us; valuing every voice is how we succeed. Join us in celebrating our global diversity through inclusive education, meaningful peer-to-peer conversations, and equitable growth and development opportunities.
• Make the Most of our Global Organization: Network with other new co-workers within your first 30 days through our onboarding program.
• Connect with Your Community: Participate in internal, peer-led inclusive communities and activities, including business resource groups, local volunteering events, and more environmental and social initiatives.

Don’t meet every single requirement? Apply anyway.

At Tec D, a TD SYNNEX Company, we’re proud to be recognized as a great place to work and a leader in the promotion and practice of diversity, equity and inclusion. If you’re excited about working for our company and believe you’re a good fit for this role, we encourage you to apply. You may be exactly the person we’re looking for!

We are an equal opportunity employer and committed to building a diverse team that represents and empowers a variety of backgrounds, perspectives, and skills. All qualified applicants will receive consideration for employment based on merit, without regard to race, colour, religion, national origin, gender, gender identity or expression, sexual orientation, protected veteran status, disability, genetics, age, or any other characteristic protected by law. To support our diversity and inclusion efforts, we may ask for voluntary gender disclosure information. This data will be used solely to improve our hiring practices and ensure fair treatment for all candidates.