Customer Onboarding Executive

Linexcom Sdn Bhd; Malacca City; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading hotel technology company is seeking a Customer Onboarding Executive to facilitate new customer transitions to their products. This role involves engaging with clients, conducting product demos, and ensuring a smooth onboarding experience, all while fostering strong customer relationships. Ideal candidates will possess excellent communication skills and a passion for hotel technology.

Benefits

Medical insurance coverage

Free Flow of Snacks

Casual dress code

Monthly Potluck Party

Attractive commission

HubSpot CRM Licenses

HubSpot CRM Certification

Mobile phone call and data plan allowance

Coursera PLUS Subscription

Qualifications

• Passionate about hotel technology and software.
• Good command of English and Bahasa Melayu; Mandarin is a plus.
• Ready to learn, organized, and result-driven.

Responsibilities

• Guide new customers through the onboarding process.
• Conduct online product demos and training.
• Gather customer feedback on onboarding experience.

Skills

Communication

Presentation

Proactivity

Detail-oriented

Tools

HubSpot

Job description

Softinn is a hotel technology company.

Our mission is to make hotelier’s work easier. We intend to achieve that through next-generation hotel management software, digital solutions and hotel kiosk. Here’s aone-minute videoabout our products.

We’re selling to forward-looking hoteliers in South East Asia. Most of our customers are in Malaysia, and some are from the Philippines, Indonesia and Thailand.

Here is our principle to sales – We DO NOT force a purchase; instead, we see sales as a job to help the customers discover their best options. We facilitate the sales, not forcing it. We sell solutions, not products.

As a Customer Onboarding Executive, your primary responsibility is to guide new customers (hotels) through the onboarding process and ensure a smooth and successful transition to using our products. Your role is crucial in building a positive first impression and establishing a strong foundation for a long-lasting customer relationship. You will work alongside the sales executive.

Job Responsibility:

• Engage with prospects to understand their needs and assist in product setup.
• Coordinate with the sales team onboard prospects to customers.
• Conduct online product demos and product training.
• Helping the sales team in handling inbound sales inquiries promptly and professionally
• Gather feedback from customers on their onboarding experience and their suggestions for product improvements

Job Requirements:

• Passionate about hotel technology (software, system and hotel industry).
• Develop deep knowledge about the products & services offered by Softinn.
• Good communication skills and presentation skills.
• Has excellent command of English and Bahasa Melayu (knowing Mandarin is a plus point).
• Ready to learn things, proactive, result-driven, organized and detail-oriented.

Not Mandatory, but BONUS if:

• Has working experience in a sales department or customer-support department
• Familiar with SaaS (software-as-a-service) business
• Familiar with HubSpot
• Familiar with the hotel industry
• Understand inbound sales

Report to Work options:

• Melaka branch

You Should Join if:

• You enjoy solving customer’s problems with digital solutions.
• You love to win and are willing to go the extra mile.
• You believe a better product helps improve efficiency and bring smiles to hoteliers.

You should NOT join if:

• You don’t enjoy learning new skills.
• You don’t enjoy interacting with customers remotely.
• You don’t enjoy helping customers gain more value for using our products.

Salary Range:

• RM 2,000 to RM 4,000 (not including commission)

Employee Benefits:

• Medical insurance coverage
• Free Flow of Snacks
• Casual dress code
• Monthly Potluck Party
• Attractive commission

Additional Perks for Your Role:

• HubSpot CRM Licenses (Sales Pro + Marketing Hub Pro)
• HubSpot CRM Certification (Certificate with your name on if you pass the test)
• The mobile phone call and data plan allowance
• Coursera PLUS Subscription (for training & development)