Customer Master Data Analyst

Air Products; Kuala Lumpur; On-site; MYR 100,000 - 150,000; Full time

Job summary

Air Products is looking for a Master Data Analyst in Kuala Lumpur to maintain data quality and support customer data operations. The role requires a bachelor's degree, fluency in English and Chinese, and relevant experience in data management. Join a leading industrial gases company committed to safety and sustainability.

Qualifications

• Bachelor degree or diploma in related disciplines.
• Fluent in English and Chinese.
• More than 1 year experience in Master Data Management.

Responsibilities

• Adhere to documented Data Standards in customer and contract data.
• Support daily operations for the Customer Master Data Team.
• Handle team requests and improve customer data processes.

Skills

Data analytical skill

Customer service mindset

Interpersonal skills

Time management skill

Ability to work under pressure

Basic Excel knowledge

Education

Bachelor degree or diploma in related disciplines

Job description

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We are the world’s largest hydrogen producer with over 80 years of industrial gas experience. We are hydrogen and industrial gas experts delivering safe, end-to-end solutions, investing in real, clean energy projects at scale, and driving the industry forward to generate a cleaner future.

At Air Products, we work in an environment where we put safety first, diversity is essential, inclusion is our culture, and each person knows they belong and matter. To learn more, visitAbout Air Products.

PRINCIPAL ACCOUNTABILITIES

This position is accountable for the following results:
• Data Quality - Customer Master, Price Master and Contract Data
1. Adhere to documented Data Standards in creation or modification of Customer Master Data as well as account deletion.
2. Adhere to documented Data Standards in creation or modification of Contract Data.
3. Adhere to the Job Aids defining the required data fields including specific Business Area Work Processes.
4. Continually review and cleanse Customer Account information in both Customer Master and in the Contract as per Data Standards.
5. Create quotations for every New or Modified Price record to validate the accuracy of data input.
6. Validate those appropriate approvals are obtained prior to adding or modifying customer master, pricing and/or contract data as per the specific business guidelines.

• Support Daily Operations for the Customer Master Data Team
1. Handling of the Team Mailbox with equal distribution of the workload for Contract and Customer Master Data requests (E-Mails, Workbooks, Questions, etc.) in supporting Team Members.
2. Continually share and discuss with Team Members processes, job aids and / or business knowledge.
3. Handling of various projects and spreadsheets received to update Customer Data, Pricing, Contract Data and Customer Relationship Management – Sales Force Automation (CRM-SFA).
4. Adhere to the Service Level Agreement (SLA) as defined for Customer Master.
5. Daily resolution of various SAP Error Reports to include but not limited to, Billing Blocks, ZCL and LB Error Reports.
6. Updating the Customer Master Measurement Database in identifying each setup per guidelines.

6. Customer Workbook

MINIMUM REQUIREMENTS AND QUALIFICATIONS

Bachelor degree or diploma in related disciplines.

Fluent English in written and verbal communication, must be able to speak/read/write Chinese.

More than 1 year experience in Master Data Management, basic knowledge of business process, database experience preferred.

Strong sense of responsibility, strong Customer Service mind set; data analytical skill.

Strong interpersonal and communication skills, ability to liaise with multi-cultural colleagues.

Excellent team work and time management skill, ability to work on own initiative but also part of a team.

Ability to work under pressure.

Basic Excel knowledge.

At Air Products, our purpose is to bring people together to reimagine what’s possible, collaborate and innovate solutions to the world’s most significant energy and environmental sustainability challenges. Grow with us as we embark on building tomorrow together by being the safest, most diverse and most profitable industrial gas company in the world.

Reimagine What’s Possible

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Your application will include the following questions:

Which of the following statements best describes your right to work in Malaysia? What's your expected monthly basic salary? Which of the following types of qualifications do you have? How many years' experience do you have as a Master Data Analyst? Which of the following languages are you fluent in? How much notice are you required to give your current employer?

Manufacturing, Transport & Logistics 101-1,000 employees

Air Products (NYSE:APD) is a world-leading Industrial Gases company celebrating 75 years of operation. The company’s core Industrial Gases business provides atmospheric and process gases and related equipment to manufacturing markets, including refining and petrochemical, metals, electronics, and food and beverage. Air Products is also the world’s leading supplier of liquefied natural gas process technology and equipment. The company’s Performance Materials Division serves the polyurethanes, cleaning and coatings, and adhesives industries.

The company had fiscal 2015 sales of $9.9 billion and has a current market capitalization of approximately $30 billion. Approximately 17,000 employees in 50 countries strive to make Air Products the world’s safest and best performing Industrial Gases company, providing sustainable offerings and excellent service to all customers.

Air Products (NYSE:APD) is a world-leading Industrial Gases company celebrating 75 years of operation. The company’s core Industrial Gases business provides atmospheric and process gases and related equipment to manufacturing markets, including refining and petrochemical, metals, electronics, and food and beverage. Air Products is also the world’s leading supplier of liquefied natural gas process technology and equipment. The company’s Performance Materials Division serves the polyurethanes, cleaning and coatings, and adhesives industries.

The company had fiscal 2015 sales of $9.9 billion and has a current market capitalization of approximately $30 billion. Approximately 17,000 employees in 50 countries strive to make Air Products the world’s safest and best performing Industrial Gases company, providing sustainable offerings and excellent service to all customers.

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