Customer Manager_Consumer & Electronics

Dow; Petaling Jaya; On-site; MYR 60,000 - 100,000; Full time

Job summary

An established industry player is seeking an Account Manager for the Consumer and Electronics market in Petaling Jaya, Malaysia. This role offers a unique opportunity to engage with diverse customers and drive business growth through strategic account management. You will work closely with cross-functional teams to deliver impactful solutions and foster strong relationships, all while contributing to a sustainable future. Join a community of problem solvers committed to innovation and excellence, where your contributions will shape the future of the industry.

Benefits

Competitive Base Pay

Health and Life Insurance

Retirement Program

Paid Time Off for New Parents

On-site Fitness Facilities

Employee Discounts

Transportation Allowance

Meal Vouchers

Wellbeing Portal

Flexible Work Culture

Qualifications

• Minimum 10 years’ experience in the chemical/electronic industry.
• Fluent in English; Chinese speaking preferred.

Responsibilities

• Manage accounts for new and existing customers.
• Collaborate with teams to enhance customer experience.
• Develop and execute growth projects with marketing.

Skills

Interpersonal Skills

Communication Skills

Analytical Thinking

Teamwork

Customer Needs Analysis

Education

Bachelor's Degree

MBA

Job description

At Dow, we believe in putting people first and we’re passionate about delivering integrity, respect and safety to our customers, our employees and the planet.

Our people are at the heart of our solutions. They reflect the communities we live in and the world where we do business. Their diversity is our strength. We’re a community of relentless problem solvers that offers the daily opportunity to contribute with your perspective, transform industries and shape the future. Our purpose is simple - to deliver a sustainable future for the world through science and collaboration. If you’re looking for a challenge and meaningful role, you’re in the right place.

About you and this role

Dow has an exciting opportunity for an account manager for Consumer and Electronics(C&E) market in Dow Consumer Solutions (DCS) business, located in Petaling Jaya, Malaysia (Primary location) or Bangkok, Thailand.

You will work with the cross-function team and contribute to the business growth and differentiation of DCS business.

Job is an account management on direct customers and distributors to deliver the sales plan in alignment to marketing and product plan, meanwhile the new business and market development is also the key delivery for this position.

Key Responsibilities

• Account management on new/existing customers and distributors to deliver the sales plan in alignment to marketing and product plan.
• Develop and execute account plan with product team, marketing, supply chain and other functions
• Understand the customer needs and identify new business opportunities at new/existing customers
• Collaborates with other functions and stakeholders to enhance CX
• Develop and execute growth project with marketing
• Drive the specialty product growth by closely working with marketing and TS&D team
• Leads and conducts negotiations and develops and implements price strategies aligned with business goals considering legal implications, customs regulations and Dow sales processes.
• Collect and share industry movement, market dynamics, competitor activities etc. with product/marketing team and R&D/TS&D team.

Qualifications

• Minimum 10 years’ experience in chemical/ electronic industry as the commercial or technical.
• Bachelor's degree or higher, MBA is preferred
• Fluent in English writing and speaking, Chinese speaking is preferred
• Availability for Frequent travel (~50%)

Your Skills

• Good inter-personal skill and strong teamwork spirit
• Good communication skill and the ability to build networks inside/outside company
• Strong initiative, ownership, accountability, passion and proactive working attitude
• Strong analytical thinking, applies experience, knowledge to resolve issues
• Strong passion to understand application, customer unmet needs and technical value proposition to grow the C& E market

This position does not offer relocation assistance.

Benefits – What Dow offers you

We invest in you.

Dow invests in total rewards programs to help you manage all aspects of you: your pay, your health, your life, your future, and your career. You bring your background, talent, and perspective to work every day. Dow rewards that commitment by investing in your total wellbeing.

Here are just a few highlights of what you would be offered as a Dow employee:

• Equitable and market-competitive base pay and bonus opportunity across our global markets, along with locally relevant incentives.
• Benefits and programs to support your physical, mental, financial, and social well-being, to help you get the care you need...when you need it.
• Competitive retirement program that may include company-provided benefits, savings opportunities, financial planning, and educational resources to help you achieve your long term financial-goals.
  • Employee stock purchase programs (availability varies depending on location).
• Student Debt Retirement Savings Match Program (U.S. only).
  • Dow will take the value of monthly student debt payments and apply them as if they are contributions to the Employees’ Savings Plan (401(k)), helping employees reach the Company match.
• Robust medical and life insurance packages that offer a variety of coverage options to meet your individual needs. Travel insurance is also available in certain countries/locations.
• Opportunities to learn and grow through training and mentoring, work experiences, community involvement and team building.
• Workplace culture empowering role-based flexibility to maximize personal productivity and balance personal needs.
• Competitive yearly vacation allowance.
• Paid time off for new parents (birthing and non-birthing, including adoptive and foster parents).
• Paid time off to care for family members who are sick or injured.
• Paid time off to support volunteering and Employee Resource Group’s (ERG) participation.
• Wellbeing Portal for all Dow employees, our one-stop shop to promote wellbeing, empowering employees to take ownership of their entire wellbeing journey.
• On-site fitness facilities to help stay healthy and active (availability varies depending on location).
• Employee discounts for online shopping, cinema tickets, gym memberships and more.
• Additionally, some of our locations might offer:
  • Transportation allowance (availability varies depending on location)
  • Meal subsidiaries/vouchers (availability varies depending on location)
  • Carbon-neutral transportation incentives e.g. bike to work (availability varies depending on location)

Join our team, we can make a difference together.

About Dow

Dow (NYSE: DOW) is one of the world’s leading materials science companies, serving customers in high-growth markets such as packaging, infrastructure, mobility and consumer applications. Our global breadth, asset integration and scale, focused innovation, leading business positions and commitment to sustainability enable us to achieve profitable growth and help deliver a sustainable future. We operate manufacturing sites in 31 countries and employ approximately 35,900 people. Dow delivered sales of approximately $45 billion in 2023. References to Dow or the Company mean Dow Inc. and its subsidiaries. Learn more about us and our ambition to be the most innovative, customer-centric, inclusive and sustainable materials science company in the world by visiting www.dow.com.

As part of our dedication to the diversity of our workforce, Dow is committed to equal opportunities in employment. We encourage every employee to bring their whole self to work each day to not only deliver more value, but also have a more fulfilling career. Further information regarding Dow's equal opportunities is available on www.dow.com.