Customer Fund Management

ManpowerGroup Malaysia; Malaysia; On-site; MYR 100,000 - 150,000; Full time

Job summary

An exciting opportunity awaits fresh graduates in a dynamic role focused on Customer Fund Management. This position involves recording bank account balances, managing customer cases, and ensuring smooth operations of chargeback information and funds. Ideal candidates will possess intermediate Excel skills and a proactive attitude towards problem-solving. Join a forward-thinking company where your contributions will enhance customer service experiences and streamline operational processes. If you're ready to kickstart your career and make an impact, this role is perfect for you!

Qualifications

• Fresh graduates from any industry are encouraged to apply.
• Intermediate Excel skills are essential for data handling.

Responsibilities

• Record bank account balances and manage customer case follow-ups.
• Handle chargeback information and fund operations efficiently.

Skills

Intermediate Excel Skills

Customer Service Skills

Problem Solving

Understanding of Accounting

Mandarin or Chinese Dialect Proficiency

Education

Fresh Graduate

Job description

Customer Fund Management

Salary: Below or within RM3800

Important: Fresh graduate / from any industry (even if candidate doesn’t come with accounting / finance experience but has intermediate excel skill (well formulation data eg pivot, vlookup etc))

Responsibilities:

1. Recording of bank account balance and uploading acquirer settlement files to internal system.
2. Handling customer case at 1st level and follow up with the case status to ensure on time closure.
3. Responsible for the interactive operation of chargeback information and funds between Ant Group and Card Schemes or merchants.
4. Identifying chargeback risks, discovering and solving problems in time to ensure customer service experience.
5. Understanding fund reconciliation, and being able to accurately and promptly complete related fund operation tasks as required.
6. Basic understanding of accounting and financial statements reconciliation.
7. Familiar with the rules of bank and channel settlements, possessing the ability to analyze and handle exceptions in clear settlement.
8. Proactively establish standard operating procedures, document operational manuals, and have insights into process optimization.

Requirements:

1. Someone who could converse in Mandarin / any Chinese dialect (business reason).
2. Fresh graduate can be considered but someone with intermediate excel skill.
3. Someone who can be from any industry (even if candidate don’t come with accounting / finance experience but has intermediate excel skill, can be considered – well formulation data eg pivot, vlookup etc).