Customer Expert with Russian and English | Poznan 24/7 flexible hours

AmRest Holdings SE; Kuala Lumpur; Hybrid; MYR 20,000 - 100,000; Full time

Job summary

A leading company in social media seeks a Customer Expert fluent in Russian and English. You will handle user inquiries within a flexible 24/7 shift format and receive comprehensive paid training. This role offers a competitive hourly rate and opportunities for growth within the organization.

Benefits

Flexible schedule

Comprehensive paid training

Access to MyBenefit platform for discounts

Opportunity for growth within the organization

Friendly atmosphere in a modern office

Qualifications

• Fluent in Russian (min. C1) and very good in English (min. B2).
• Availability for a minimum of 140 hours and 2 weekends per month.
• Good organization of tasks.

Responsibilities

• Responding in real-time to platform users' inquiries regarding LIVE streaming.
• Collaborating in an international back-office environment.
• Resolving user requests according to established platform standards.

Skills

Teamwork

Attention to detail

Responsibility

Job description

Customer Expert with Russian and English | Poznan 24/7 flexible hours

Schedule:24/7 shifts – You are the one who chooses the shifts that suit you!

Training duration:3 weeks (Monday-Friday, conducted in English)

Languages:

• Russian – min. C1

About us:

We are creating a space on a well-known platform in social media - we receive reports, react and act! We are looking for people who want to have a real impact on how the Internet looks.

• Responding in real time to platform users' inquiries regarding LIVE streaming in terms of reported abuses and appeals of decisions made.
• Receiving user requests and resolving them in accordance with established platform standards.
• Collaborating in an international back-office environment (no phone contact with customers).
• Cooperation in a 24/7 shift format - day, night, weekend shifts - schedule determined according to your needs!
• Fluent knowledge ofRussian (min. C1)and very good knowledge ofEnglish (min. B2).
• Willingness to provideshift assignments on a 24/7 basis.
• Availability fora minimum 140 hours and 2 weekends per month
• Ability towork in a team and a sense of responsibility.
• Good organization of own tasks and attention to details.
• Willingness to cooperate fully from the office in the city centre of Poznań.

Our offer:

• Employment on a contract of mandate and a rate of 32 PLN gross/hour
• Flexible schedule tailored to your needs
• Comprehensive and fully paid start-up training(3 weeks, working days only) and nesting (2 weeks after the training period).
• Access to the MyBenefit platform,where you can take advantage of private medical care, sports card. You can also exchange points for discounts on shopping, movie tickets, food delivery, travel or many other services!
• Opportunity to grow in the social media industry - you will become an expert!
• Opportunity to grow within the structure of the organization.
• Friendly atmosphere and a modern office in the centre of Poznań.

Recruitment process:

• Initial phone interview – we want to get to know you better!
• English and Russian verification – spoken and written
• Online interview with recruitment representative and Team Manager – during the meeting we’ll ask you some questions, take an online speed typing test and tell you more about how the project works on a daily basis.
• You will receive a call within 2 days after the interview – we contact candidates regardless of the final decision.

Sound like something for you?

Apply and create social media with us!