Customer Expert with Italian and English | Social Media Ninja | 24/7

AmRest Holdings SE; Kuala Lumpur; On-site; MYR 20,000 - 100,000; Part time

Job summary

A leading social media company in Kuala Lumpur is seeking a Customer Expert to respond to inquiries regarding live streaming. The ideal candidate will be fluent in Italian and have good English skills. This role offers flexible schedules, comprehensive training, and opportunities for growth within the organization. Candidates must be available for a minimum of 140 hours per month, including weekend shifts.

Benefits

Flexible schedule

Comprehensive paid training

Access to private medical care and sports card

Opportunity to grow in the industry

Qualifications

• Availability for a minimum of 140 hours, including 3 weekend days per month.
• Willingness to provide shift assignments on a 24/7 basis.
• Ability to work in a team.

Responsibilities

• Responding to platform users' inquiries regarding LIVE streaming.
• Resolving user requests according to platform standards.
• Collaborating in an international back-office environment.

Skills

Fluent knowledge of Italian (min. C1)

Very good knowledge of English (min. B2)

Teamwork and sense of responsibility

Good organization and attention to details

Job description

Overview

Customer Expert with Italian and English | Social Media Ninja | 24/7

Schedule: 24/7 shifts

Training duration: 2 weeks (Monday-Friday, conducted in English)

Languages:

About us: We are creating a space on a well-known platform in social media - we receive reports, react and act! We are looking for people who want to have a real impact on how the Internet looks.

Responsibilities:

Responding in real time to platform users' inquiries regarding LIVE streaming in terms of reported abuses and appeals of decisions made.

Receiving user requests and resolving them in accordance with established platform standards.

Collaborating in an international back-office environment (no phone contact with customers).

Cooperation in a 24/7 shift format - day, night, weekend shifts - schedule determined according to your needs!

Requirements:

Fluent knowledge of Italian (min. C1) and very good knowledge of English (min. B2).

Willingness to provide shift assignments on a 24/7 basis.

Availability for a minimum 140 hours including 3 weekend days per month

Ability to work in a team and a sense of responsibility.

Good organization of own tasks and attention to details.

Willingness to cooperate fully from the office in the city centre of Poznań.

Our offer:

Employment on a contract of mandate and a rate of 45 PLN gross/hour

Flexible schedule tailored to your needs (you can expect 3–4-night shifts per month and a combination of morning and afternoon shifts)

Comprehensive and fully paid start-up training (2 weeks, working days only) and nesting (2 weeks after the training period).

Access to the MyBenefit platform, where you can take advantage of private medical care, sports card. You can also exchange points for discounts on shopping, movie tickets, food delivery, travel or many other services!

Opportunity to grow in the social media industry - you will become an expert!

Opportunity to grow within the structure of the organization.

Friendly atmosphere and a modern office in the centre of Poznań.

Recruitment process:

Initial phone interview – we want to get to know you better!

English and Italian verification – spoken and written

Online interview with recruitment representative and Team Manager – during the meeting we’ll ask you some questions, take an online speed typing test and tell you more about how the project works on a daily basis.

You will receive a call within 2 days after the interview – we contact candidates regardless of the final decision.