Customer Experience Team Lead

Power Integrations; George Town; On-site; MYR 90,000 - 130,000; Full time

Job summary

Power Integrations in Penang, Malaysia is seeking a seasoned Customer Service Manager to lead a high-performing team. You will coach staff, ensure service levels and KPIs are met, and drive continuous improvement across operations and customer experience.

You will work closely with regional sales, planning, and logistics to resolve issues, manage orders, and optimize forecast accuracy while maintaining excellent customer relations.

Qualifications

• Minimum 5 years of experience leading a customer service team.
• Fluent in English and Mandarin (spoken and written).
• Strong coaching, people development and management skills.
• Proficient in CRM software and related systems (Salesforce and Business Objects).
• Experience with Oracle is a plus point.

Responsibilities

• Lead, coach and motivate a team of Customer Service Representatives to meet KPIs.
• Manage day-to-day operations and ensure service levels are met.
• Conduct coaching sessions, performance reviews and career development discussions.
• Monitor team performance and implement action plans to improve operational results.
• Collaborate with Regional Sales Managers to solve problems and meet customer requests.
• Support Sales by addressing customer requests and maximizing satisfaction.
• Oversee order management, pricing setup, processing orders, and maintaining customer accounts.
• Coordinate RMAs with customers, Quality, Sales and logistics.

Skills

Leadership

Coaching

Communication

Problem-solving

Multitasking

Attention to detail

Education

Degree in Business Administration or equivalent

Tools

Oracle

Salesforce

Business Objects

Microsoft Office

Job description

Power Integrations in Penang, Malaysia is seeking a seasoned Customer Service Manager to lead a high-performing team. You will coach staff, ensure service levels and KPIs are met, and drive continuous improvement across operations and customer experience.

You will work closely with regional sales, planning, and logistics to resolve issues, manage orders, and optimize forecast accuracy while maintaining excellent customer relations.