Customer Experience Specialist - English Language

TP; Penang; On-site; MYR 100,000 - 150,000; Full time

Job summary

TP Malaysia is seeking passionate Customer Experience Specialists to engage with customers via phone or email. This role emphasizes excellent communication skills and problem-solving abilities in a fast-paced environment. Join a team that values your ideas and offers career growth within a recognized global company.

Benefits

Competitive salary + performance incentives

Career growth & upskilling opportunities

Modern workspace with fun vibes

Supportive, diverse team

Qualifications

• Good command of English (B2 level and above – spoken and written).
• Open to feedback and excited to grow.
• Love talking to people and solving real-world problems.

Responsibilities

• Chat with customers via phone or email and help them solve problems.
• Spot concerns early and help protect client’s brand reputation.
• Escalate priority issues to the right team quickly.

Skills

Communication

Problem Solving

Multitasking

Education

Diploma or Degree in any field

Job description

Kickstart your career as a Customer Experience Specialists!

Location: Penang

Are you a great communicator who loves helping people? Do you thrive in fast-paced environments and want to be part of a global brand that actually listens to your ideas?

This is your chance to shine.

At TP Malaysia, we’re looking for passionate individuals to join our team as Customer Experience Specialists - the friendly voice (and helpful inbox!) behind brands people love.

What You'll Be Doing

• Chat with customers via phone or email and help them solve problems with clarity and care
• Spot concerns early and help protect our client’s brand reputation
• Share fresh ideas that improve how we work and serve
• Escalate priority issues to the right team quickly and accurately
• Keep learning through training and hands-on experience – we’ve got your back

What We're Looking For

• Diploma or Degree in any field – fresh grads are welcome!
• Good command of English (B2 level and above – spoken and written)
• Previous experience in customer service is a bonus, but not required
• Love talking to people and solving real-world problems
• Able to multitask, type fast (min. 40wpm), and stay cool under pressure
• Open to feedback and excited to grow in a team-focused, high-energy environment

What's In It For You

• Competitive salary + performance incentives
• Career growth & upskilling opportunities
• Work with global brands and be part of a supportive, diverse team
• Modern workspace, fun vibes, and people who actually care
• Join an organization that is recognized as one of the 25 World’s Best Workplaces and Great Place to Work!

Ready to start your career journey?

Apply now and discover how far your skills can take you!

Who are we?

TP is a global digital business services company. With more than 410,000 inspired and passionate people speaking more than 300 languages across 170 countries, we provide a comprehensive, AI-powered service portfolio from front-office customer care to back-office functions to help the world’s best brands streamline their business in meaningful and sustainable ways.