Customer Experience Specialist

Iron Mountain; Shah Alam; On-site; MYR 30,000 - 60,000; Full time

Job summary

An established industry player is seeking dedicated individuals to enhance their customer support team. This role offers the opportunity to manage customer inquiries, process orders, and ensure compliance with quality management systems. Join a global leader in information management and contribute to sustainable solutions while working in a collaborative environment. If you are passionate about customer service and want to make a positive impact, this role is perfect for you.

Qualifications

• Experience in customer support and handling inquiries.
• Familiarity with order processing systems and ISO policies.

Responsibilities

• Manage customer inquiries and process orders efficiently.
• Ensure compliance with ISO policies and quality standards.

Skills

Customer Service

Communication

Order Processing

ISO Compliance

Education

High School Diploma

Bachelor's Degree

Tools

ReQuest Web

Email

Fax

Job description

At Iron Mountain, we understand that well-executed work creates a positive impact for our customers, employees, and the planet. We seek intelligent, dedicated individuals to join our team. Whether starting your career or seeking a change, explore how you can enhance the power of your work with us.

We offer expert, sustainable solutions in records and information management, digital transformation, data centers, asset lifecycle management, and fine art storage and logistics. Our global partnership with over 225,000 customers involves preserving artifacts, optimizing inventories, and protecting data privacy through innovative, socially responsible methods.

Position Overview

The role involves ensuring professional handling of all customer inquiries, timely processing of orders via Web Request, email, or fax, and collaboration with Operations to close work orders accurately and promptly. Responsibilities include barcode management, proactive communication about delays, managing self-access requests, backup duties, and increasing ReQuest Web Score and usage.

Compliance with ISO policies, Quality Management System, and local FSSHE requirements is essential. This role falls under the Customer Support category.

About Iron Mountain

We are a global leader in storage and information management, trusted by over 225,000 organizations across 60 countries. We safeguard critical assets, including business information, sensitive data, and cultural artifacts. Learn more about our history here.

Our services help reduce costs and risks, ensure regulatory compliance, facilitate disaster recovery, and support digital and sustainable solutions across various domains, including information management, digital transformation, secure storage, data centers, cloud, and art logistics. Review our Values and Code of Ethics.

If you require accommodations for a disability, contact us at [e-mail]. Learn about our commitment to equal employment opportunity and related policies here.

We are an equal opportunity employer, recruiting without regard to race, color, religion, sex, national origin, disability, age, sexual orientation, veteran status, genetic information, gender identity, or expression, or any other protected factor.

For more details, see the EEO is the Law posters, the supplement, and our Pay Transparency Policy Statement.

Requisition: J0084510