Customer Experience Specialist

VAYTITA (M) SDN. BHD.; Selangor; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading company in women's innerwear is seeking a Customer Experience Specialist. This role involves enhancing customer journeys, handling inquiries, and analyzing feedback to improve their experience. Candidates should have a degree and relevant experience, with a passion for fashion or wellness being a plus.

Qualifications

• 2+ years experience in customer experience or customer service.
• Preferably in fashion, e-commerce, or consumer goods.
• Comfortable using data and feedback to improve processes.

Responsibilities

• Oversee the full customer experience lifecycle.
• Handle inquiries via phone, email, and live chat.
• Identify friction points in the customer journey.

Skills

Excellent communication

Problem-solving

Empathetic mindset

Data analysis

Education

Bachelor’s degree in Marketing, Business, Communications or related field

Job description

At Vaytita, we believe every woman deserves to feel confident, comfortable, and celebrated in her own skin. Our thoughtfully designed innerwear is made to support not just the body—but also the lifestyle—of modern women. We're more than just a brand; we're a movement rooted in empowerment, elegance, and everyday ease.

Job Overview

As a Customer Experience Specialist, you’ll be the voice and advocate of our customers, ensuring their experience with Vaytita is seamless, delightful, and aligned with our brand values. You'll map, monitor, and improve the customer journey from first touch to post-purchase and beyond. This role is perfect for someone who blends analytical thinking with empathy and thrives in a collaborative, fast-paced environment.

Key Responsibilities

Own the Customer Journey: Oversee the full customer experience lifecycle—from initial inquiry to post-purchase engagement—ensuring consistency and satisfaction at every touchpoint.

Customer Support & Engagement: Handle customer inquiries and concerns via phone, email, and live chat in a timely, brand-aligned, and empathetic manner.

Journey Mapping & Improvement: Identify friction points and gaps in the customer journey. Collaborate with internal teams to streamline processes and enhance service delivery.

Feedback Collection & Analysis: Gather and analyze customer feedback, complaints, and trends. Turn insights into actionable improvements across product, logistics, and communications.

Cross-Functional Collaboration: Work closely with marketing, product, design, and logistics teams to align customer-facing strategies with internal workflows and brand goals.

Proactive Communication: Ensure customers are kept informed through timely and personalized updates about their orders, promotions, and product recommendations.

Brand Advocacy: Serve as a customer advocate internally, ensuring that decisions and developments prioritize the needs and expectations of our customers.

Partner Coordination: Liaise with delivery/logistics and service providers to resolve escalated issues and ensure a smooth post-purchase experience.

Maintain Knowledge Base: Stay up to date on Vaytita products, sizing guidelines, material details, and company policies to provide informed support.

Qualifications

Bachelor’s degree in Marketing, Business, Communications, or a related field (or equivalent experience).

2+ years experience in customer experience, journey management, or customer service—preferably in fashion, e-commerce, or consumer goods.

Excellent communication and problem-solving skills.

Empathetic, customer-focused mindset with attention to detail.

Comfortable using data and feedback to improve processes.

A passion for women’s wellness, fashion, or lifestyle brands is a plus.

If you are excited to join our team and make a difference in the customer experience, we encourage you to apply now!

Unlock job insights

Salary match Number of applicants Skills match

Your application will include the following questions:

What's your expected monthly basic salary? Which of the following types of qualifications do you have? How many years' experience do you have as a Customer Experience Specialist? Do you have customer service experience?

To help fast track investigation, please include here any other relevant details that prompted you to report this job ad as fraudulent / misleading / discriminatory.

What can I earn as a Customer Experience Specialist