Customer Experience Rep (1-year contract)

FedEx Group
Petaling Jaya
MYR 24,000 - 36,000
Job description

Customer Support; Customer management; Account Creation; Basic Process Onboarding; Bookings; Inquiry; Providing Quotes; Complaint Handling; Issue Resolution; Case Management; Service Recovery; Pro-active Prevention; Tracking

  • Provides timely assistance and resolutions to customer inquiries and issues
  • Assists customers with shipment booking and queries and handles customer inquiries professionally and accurately
  • Addresses customer complaints with empathy and finds suitable resolutions to ensure effective and efficient service recovery
  • Takes ownership of customer issues and ensures timely resolution, including collaboration with other teams across the organization
  • Manages customer cases and service requests efficiently, documenting interactions accurately
  • Identifies and mitigates potential issues to ensure a seamless customer experience
  • Assists customers in tracking their shipments and providing real-time updates
  • Performs other duties as assigned

Education: Secondary education or equivalent

  • Experience: One (1) year of work experience in customer service and interaction

Minimum Experience

  • At least one (1) year of relevant work experience in customer service and interaction

Knowledge, Skills and Abilities

  • Fluency in English and local language, especially if English is not your first language
  • Strong problem-solving skills
  • Good written & verbal communication

FedEx was built on a philosophy that puts people first, one we take seriously. We are an equal opportunity/affirmative action employer and we are committed to a diverse, equitable, and inclusive workforce in which we enforce fair treatment, and provide growth opportunities for everyone.

All qualified applicants will receive consideration for employment regardless of age, race, color, national origin, genetics, religion, gender, marital status, pregnancy (including childbirth or a related medical condition), physical or mental disability, or any other characteristic protected by applicable laws, regulations, and ordinances.

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