Customer Experience Professional

Honeywell; Kuala Lumpur; On-site; MYR 100,000 - 150,000; Full time

Job summary

A global technology company in Kuala Lumpur seeks a Customer Experience Professional to process customer orders and provide support in SAP. This role is ideal for fresh graduates looking to develop their skills in a fast-paced environment. Candidates should possess excellent communication skills and a results-driven mindset. The position involves working in a collaborative team, managing customer orders, and requires familiarity with order management tools.

Qualifications

• Open to fresh graduates with strong learning agility and growth potential.
• Familiarity with order management tools and customer relationship management.
• Willing to work on public holidays and beyond standard hours.

Responsibilities

• Process customer orders and bookings in SAP.
• Confirm orders with sales and customers.
• Monitor open orders and update status/ETA.

Skills

Excellent communication skills

Strong prioritization and analytical skills

Customer-focused mindset

Proficient in Microsoft Office, especially Excel

Proactive problem-solver

Tools

SAP

Salesforce (SFDC)

Job description

Job Description

THE FUTURE IS WHAT WE MAKE IT.

Customer Experience Professional
Kuala Lumpur, Malaysia

Start your career by making an impact and real connections with some of the most meaningful challenges around. When you join Honeywell, you become a member of our performance culture comprised of diverse leaders, thinkers, innovators, dreamers, and doers who are changing the future.

Make the Best You.

Working at Honeywell is not just creating incredible things. You will collaborate with top minds, grow through continuous learning, and benefit from an inclusive environment that rewards performance and celebrate achievements.

Join Us and Make an Impact.

As a Customer Experience Professional, you hold a key role in coordinating and providing support to order management customer services tasks, responsible for end-to-end order processing in SAP (order entry, administration, shipping, invoicing).

Key Responsibilities

• Process customer orders and bookings in SAP.
• Confirm orders with sales and customers.
• Share proforma invoices for payment when needed.
• Handle RMAs, shipping errors, and warranty requests.
• Issue debit and credit notes.
• Monitor open orders and update status/ETA.
• Coordinate with procurement for out-of-stock items.
• Communicate order issues and delays with customers.
• Create and convert quotations to sales orders in SAP.
• Ensure order accuracy and completeness in ERP.

Key Experience & Capabilities:

• Open to fresh graduates with strong learning agility and growth potential.
• Excellent communication skills—verbal, written, and phone etiquette.
• Proactive, eager to learn, and a natural problem-solver.
• Strong prioritization and analytical skills.
• Comfortable working in fast-paced, high-pressure environments.
• Customer-focused and results-driven mindset.
• Familiarity with order management tools, SAP, and Salesforce (SFDC) is a plus.
• Proficient in Microsoft Office, especially Excel.
• Willing to work on public holidays and beyond standard hours.
• Experience supporting Pacific region customers preferred.
• Basic understanding of operations, inventory, and customer relationship management.
• Advantageous to have contact center experience (inbound calls, emails, live chat).

Honeywell is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, religion, or veteran status.

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