Customer Experience Executive (Customer Service) - Remote/ WFH

Ksisters; Kuala Lumpur; Remote; MYR 24,000 - 36,000; Full time

Job summary

A leading K-Beauty company is seeking a Customer Service Representative to work remotely and support the Singapore operations. The ideal candidate will manage customer inquiries via various platforms, maintain high service quality, and assist in sales order management. This role offers opportunities to contribute insights and feedback, while ensuring smooth operations and customer satisfaction.

Qualifications

• Independent, proactive, and fast learner.
• Familiarity with customer service platforms like Zendesk and Shopify is a plus.
• Excellent problem-solving and communication skills required.

Responsibilities

• Handle customer inquiries through multiple channels.
• Support after-sales service issues and manage complaints.
• Liaise with courier partners and coordinate deliveries.

Skills

Customer Service

Communication

Problem Solving

Education

High School Diploma or equivalent

Tools

Zendesk

Shopify

Job description

Ksisters is a K-Beauty, lifestyle, fashion company based in Singapore, seeking an independent, proactive, and fast learner to work remotely from the Philippines. This hybrid role requires staying closely connected with the Singapore team to handle customer inquiries, ensure satisfaction, and oversee smooth operations in customer service.

- You will work from home remotely to support Ksisters Singapore business online customer service.

- Attend to customers’ inquiries through phone calls, emails, and social media platforms.

- Familiarity with Zendesk and Shopify will be a big plus.

- Follow up on all customer requests to ensure the brand provides the highest level of customer service in the industry.

- Assist customers with after-sales service issues, such as handling sales orders and exchanges/returns by collaborating with other departments, managing customer complaints, and initiating service recovery.

- Assist customers with Shopify custom orders.

- Provide customer service insights to the Ksisters team, such as customer suggestions/feedback and product restock information.

- Liaise with courier partners to ensure smooth delivery.

- Coordinate with stockists or partners regarding product delivery.

- Handle any other ad hoc duties as assigned.