Customer Experience Engineering Technical Lead

Lattice Semiconductor; Penang; On-site; MYR 80,000 - 120,000; Full time

Job summary

A leading semiconductor company is seeking a Technical Lead for Customer Experience Engineering. This role involves providing technical leadership to enhance customer interactions and product adoption through effective strategies and collaborative documentation efforts. Candidates should possess extensive FPGA experience and excellent communication skills to thrive in this position.

Qualifications

• 15 years of FPGA experience as a developer or user.
• Proven expertise in managing complex technical projects.
• Excellent communication and stakeholder management skills.

Responsibilities

• Define and drive touchpoint strategy for customers’ technical journey.
• Collaborate with teams on technical documentation and training content.
• Lead debug and issue resolution for strategic customers.

Skills

FPGA experience

Stakeholder management

Communication skills

Job description

Lattice Overview

There is energy here…energy you can feel crackling at any of our international locations. It’s an energy generated by enthusiasm for our work, for our teams, for our results, and for our customers. Lattice is a worldwide community of engineers, designers, and manufacturing operations specialists in partnership with world-class sales, marketing, and support teams, who are developing programmable logic solutions that are changing the industry. Our focus is on R&D, product innovation, and customer service, and to that focus, we bring total commitment and a keenly sharp competitive personality. Energy feeds on energy. If you flourish in a fast paced, results-oriented environment, if you want to achieve individual success within a “team first” organization, and if you believe you can contribute and succeed in a demanding yet collegial atmosphere, then Lattice may well be just what you’re looking for.

Responsibilities & Skills

Description

• Lattice Semiconductor is looking for a Technical Lead for the Customer Experience Engineering team. This position provides technical leadership to champion the methodology and mindset that enables Lattice to deliver best-in-class customer experience.

Responsibilities

• Define and drive touchpoint strategy for customers’ technical journey. Create new platforms or collateral (Reference Designs, User Guides, Application Notes, Custom Development Tools) that empower and ease FPGA adoption for customers, Field Application Engineer (FAE) teams, and channel partners worldwide.

• Establish scalable frameworks and processes to improve the usefulness of product features and collaterals, enhancing customer navigation across the FPGA development cycle, including part selection, RTL design, PCB design, FPGA architecture, timing closure, soft-IP integration, embedded systems design, and protocol implementation.

• Collaborate with silicon, software, applications, and solutions engineers on technical documentation and training content to enrich the Lattice ecosystem.

• Lead debug and issue resolution for strategic customers, engaging directly to resolve complex issues across various industries and applications.

• Translate customer feedback into engineering improvements, synthesizing issue trends into design collateral enhancements and engaging R&D teams for product development.

• Develop strategies to expand the developer community and ecosystem by improving accessibility and outreach of Lattice products and tools.

• Play a key role in expanding the Customer Experience organization, influencing company-wide initiatives to establish customer experience metrics linked to business impact.

Experience

• 15 years of FPGA experience, as a developer or user.

• Proven expertise in managing complex technical projects across silicon, software, IP, and hardware domains.

• Experience in applications such as vision, automation, AI/ML, communications, or embedded systems is advantageous.

• Ability to navigate ambiguities and develop scalable frameworks supporting product and application complexity.

• Excellent communication and stakeholder management skills, with experience in direct customer engagement a plus.

• Proven ability to work across teams, sites, and cultures.