Customer Experience Engineer

Logicalis; Cyberjaya; Hybrid; MYR 40,000 - 60,000; Full time

Job summary

A leading company is seeking a Customer Experience Engineer in Cyberjaya to provide exceptional end-user support for Microsoft technologies. The role involves managing user accounts, troubleshooting issues, and ensuring seamless operation of customer systems. Join a dynamic team that values knowledge sharing and offers opportunities for career progression in a flexible, hybrid working environment.

Benefits

Supportive team environment

Opportunities for career progression

Flexible working arrangements

Qualifications

• Minimum 3 years of experience in an end-user support role.
• Hands-on device maintenance and troubleshooting experience.

Responsibilities

• Managing Microsoft technologies across customer end-user portfolios.
• Responding, diagnosing, and resolving issues and requests.

Skills

End-user support

Time management

Knowledge sharing

Tools

JIRA

ServiceNow

Office 365

SCCM

Job description

Job Description

The Role

We are seeking a Customer Experience Engineer as part of our expansion of our team in Cyberjaya.

As a Customer Experience Engineer, you will play a crucial role in providing top-notch end user support services to our important customers in Australia and the surrounding region.

You will be part of a dynamic team that supports a large fleet of Microsoft/Windows technology-based issues and requests, ensuring our customers' systems run seamlessly.

Responsibilities

• Managing Microsoft technologies across our customers' end-user portfolios
• Building and configuring new devices, onboarding/offboarding new users, managing user account administration, and full IT infrastructure lifecycle
• Responding, diagnosing, and resolving issues and requests, managing competing priorities between inbound requests and the ITSM queue, ensuring accurate and comprehensive notes are captured for each event
• Liaising with users, suppliers, software/hardware vendors, and escalating unresolved problems or requests to relevant teams

Requirements

• Minimum 3 years of experience in an end-user support role
• Experience with JIRA and ServiceNow
• Exposure to ITIL processes is advantageous
• Ability to prioritize a demanding workload with a conscientious approach to time management
• Team-spirited attitude with a passion for knowledge sharing and continuous improvement
• Hands-on device maintenance and troubleshooting experience with ITSM/JIRA or ServiceNow
• Knowledge of Office 365 and/or SCCM is a big plus

Benefits

• Supportive team environment known for being "Unselfish with knowledge," "Flexible and Diverse," and "Always ready to help"
• Opportunities for career progression into areas like Cloud Engineering, Project/Program Management, or Product Development, with support for learning new skills
• Chance to make a tangible impact and control your professional success
• Flexible, modern hybrid working arrangements balancing remote work and in-person collaboration

Application Guidance

No, you do not need to meet all requirements to apply. Studies show that men often apply if they meet 60% of the criteria, while women, non-binary, and neurodivergent individuals tend to aim for 90%. Don't let minor gaps hold you back. We value character traits like Confidence, Capability, Curiosity—these are what truly matter.

About Us

We are Logicalis, Architects of Change, helping organizations succeed in a digital-first world through our technology expertise and lifecycle services including cloud, connectivity, collaboration, and security. With over 7,000 employees across 27 countries, we serve more than 10,000 clients worldwide, creating sustainable outcomes through technology.

We support applicants with disabilities or neurodiversity by providing necessary adjustments and accommodations during the application process. Please let us know if you need any specific support.