Customer Experience Engineer

Logicalis Group (DE); Cyberjaya; Hybrid; MYR 48,000 - 72,000; Full time

Job summary

A leading company in Cyberjaya seeks a Customer Experience Engineer to provide top-notch end-user support for clients in Australia. This role involves managing Microsoft technologies, troubleshooting issues, and ensuring seamless system operations. Ideal candidates will have at least 3 years of experience and a passion for knowledge sharing in a dynamic team environment.

Benefits

Supportive team environment

Career growth opportunities

Flexible, modern working arrangements

Qualifications

• Minimum 3 years of experience in an end-user support role.
• Experience with JIRA and ServiceNow is required.
• Hands-on device maintenance and troubleshooting experience.

Responsibilities

• Managing Microsoft technologies across customers' end-user portfolios.
• Building and configuring new devices, onboarding/offboarding users.
• Responding to, diagnosing, and resolving issues and requests.

Skills

End-user support

Time management

Troubleshooting

Knowledge sharing

Tools

JIRA

ServiceNow

Office 365

SCCM

Job description

Customer Experience Engineer in Cyberjaya at Logicalis

We are seeking a Customer Experience Engineer as part of our expansion in Cyberjaya.

As a Customer Experience Engineer, you will play a crucial role in providing top-notch end-user support services to our important customers in Australia and the surrounding region.

You will be part of a dynamic team supporting a large fleet of Microsoft/Windows technology-based issues and requests, ensuring seamless system operation for our customers.

Responsibilities

1. Managing Microsoft technologies across our customers' end-user portfolios
2. Building and configuring new devices, onboarding/offboarding users, managing user account administration, and overseeing the full IT infrastructure lifecycle
3. Responding to, diagnosing, and resolving issues and requests; managing priorities between inbound requests and the ITSM queue; ensuring accurate and comprehensive notes are captured for each event
4. Liaising with users, suppliers, software/hardware vendors, and escalating unresolved problems or requests to relevant teams

Requirements

• Minimum 3 years of experience in an end-user support role
• Experience with JIRA and ServiceNow
• Exposure to ITIL processes is advantageous
• Ability to prioritize a demanding workload with conscientious time management
• Team-oriented attitude with a passion for knowledge sharing and continuous improvement
• Hands-on device maintenance and troubleshooting experience with ITSM/JIRA or ServiceNow
• Knowledge of Office 365 and/or SCCM is a plus

#LI-MK1

As a valued member of Logicalis Asia Pacific MSC, you will enjoy several benefits, such as:

• Supportive team environment: Known for being "Unselfish with knowledge," "Flexible and Diverse," and "Always ready to help"
• Career growth opportunities: We support your learning ambitions, whether moving from Helpdesk to Cloud Engineering, Admin to Project Management, or into Product Development
• Variety of experiences and purpose: Opportunities to make ideas happen and see real impact in your work
• Flexible, modern working arrangements: A hybrid model balancing remote work and in-person collaboration

Do I need to meet all the requirements to apply?

No. Studies show that men often apply if they meet 60% of the requirements, while women, non-binary, and neurodivergent individuals tend to aim for closer to 90%. Don’t let potential upskilling deter you; we value character—Confidence, Capability, Curiosity—and can teach the specifics of the job.

About us:

We are Logicalis, Architects of Change. We help organizations succeed in a digital-first world through our technology expertise. Our lifecycle services, including cloud, connectivity, collaboration, and security, optimize operations, reduce risk, and empower employees. With over 7,000 employees across 27 countries, we serve more than 10,000 clients worldwide, creating sustainable outcomes through technology.

We are committed to accessibility. If you have a disability or neurodiversity and require accommodations during the application process, please let us know. We’re happy to facilitate adjustments to ensure a comfortable experience.

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