Customer Experience Engineer

Logicalis Asia Pacific; Cyberjaya; Hybrid; MYR 60,000 - 84,000; Full time

Job summary

A leading technology company is seeking a Customer Experience Engineer in Cyberjaya, Malaysia. You will provide comprehensive support for Microsoft technology issues, ensuring seamless operation for clients. The role offers a dynamic environment focused on collaboration and continuous improvement, ideal for those enthusiastic about technology.

Benefits

Supportive team environment

Opportunities to learn different roles

Engaging projects

Flexible work arrangements

Qualifications

• Minimum 3 years of experience in an end-user support role.
• Exposure to ITIL processes is an advantage.
• Hands-on device maintenance and troubleshooting experience.

Responsibilities

• Managing Microsoft technologies across customers' end-user portfolios.
• Building and configuring new devices, onboarding/offboarding users.
• Responding, diagnosing, and resolving issues while managing competing priorities.

Skills

Team-spirited attitude

Knowledge sharing

Time management

Troubleshooting

Tools

JIRA

ServiceNow

Office 365

SCCM

Job description

The Role

We are seeking a Customer Experience Engineer as part of our expansion of our team in Cyberjaya.

As a Customer Experience Engineer, you will play a crucial role in providing top-notch end user support services to our important customers in Australia and the surrounding region.

You will be part of a dynamic team that supports a large fleet of Microsoft/Windows technology-based issues and requests, ensuring our customers' systems run seamlessly.

Responsibilities

1. Managing Microsoft technologies across our customers' end-user portfolios
2. Building and configuring new devices, onboarding/offboarding new users, managing user account administration, and full IT infrastructure lifecycle
3. Responding, diagnosing, and resolving issues and requests, managing competing priorities between inbound requests and the ITSM queue, ensuring accurate and comprehensive notes are captured for each event
4. Liaising with users, suppliers, software/hardware vendors, and escalating all unresolved problems or requests to relevant teams

Requirements

1. Minimum 3 years of experience in an end-user support role
2. Experience in JIRA and ServiceNow
3. Exposure to ITIL processes is an advantage
4. Ability to prioritize a demanding workload with a conscientious approach to time management
5. Team-spirited attitude with a passion for knowledge sharing and continuous improvement
6. Hands-on device maintenance and troubleshooting experience with ITSM/JIRA or ServiceNow
7. Knowledge of Office 365 and/or SCCM is a plus

Benefits

As a valued member of Logicalis Asia Pacific MSC, you will enjoy benefits such as:

• Supportive team environment known for sharing knowledge, flexibility, diversity, and mutual help
• Opportunities to learn and transition into different roles, supported by the company
• Engaging projects that allow you to see your ideas through to impact
• Flexible, modern work arrangements with hybrid working options

Do I need to meet all the requirements to apply?

No. Studies show that men often apply if they meet 60% of the requirements, while women, non-binary, and neurodivergent individuals aim for 90%. Don’t let a lack of some skills hold you back; we can teach the specifics. What we can’t teach is character—confidence, capability, curiosity.

About us:

We are Logicalis, Architects of Change. We help organizations succeed in a digital-first world through our technology expertise. Our services include cloud, connectivity, collaboration, and security, helping optimize operations, reduce risks, and empower employees. With over 7,000 employees across 27 countries, we serve more than 10,000 clients globally, creating sustainable outcomes through technology.

We support applicants with disabilities or neurodiversity by providing accommodations during the application process. If you need specific adjustments, please let us know.