Customer Engineer

Konica Minolta Malaysia; Johor Bahru; On-site; MYR 30,000 - 60,000; Full time

Job summary

Join a forward-thinking company as a Field Service Technician, where you'll maintain and repair cutting-edge products to ensure customer satisfaction. This role offers the opportunity to work with a variety of technologies, from printers to software solutions, while providing excellent service to clients. You will be part of a dynamic team, assisting in installations and resolving technical issues, all while ensuring operational excellence. If you have a passion for technology and customer service, this role is perfect for you.

Qualifications

• Diploma or Degree in Electrical, Computer, Mechanical, or Mechatronic Engineering.
• At least 2 years of experience in maintenance or repair.

Responsibilities

• Maintain all Konica Minolta products efficiently at operational levels.
• Install drivers and resolve issues on sold solutions/applications.

Skills

Maintenance and Repair

Technical Troubleshooting

Customer Service

Communication Skills

Education

Diploma in Engineering

Bachelor Degree in Engineering

Job description

Job Brief

Efficiently and effectively maintain all Konica Minolta products in the field at optimum operational level at all times be it hardware or software.Plans activities and actions wisely and execute them to retain existing contractual MIFs (machines in field) and help Sales to plant in more MIFs through customer satisfaction.

Job Responsibilities

• Efficiently and effectively maintain all Konica Minolta products in the field at optimum operational level at all times.
• Ensure the proper service, maintenance and repair of all Konica Minolta products in the designated areas and such service to be carried out promptly, efficiently and courteously.
• Be ready to assist other area / branch when needs arise.
• Installation of printer/scan/fax drivers, applications/software settings on machines/PCs, resolving issues crop up on solutions/applications sold by Konica Minolta, are part of the job responsibilities.
• Ensure all service jobs are properly recorded in Service Reports with all relevant information as requested and such reports must be submitted to Superior same day of service or latest next morning.
• Ensure all parts required are properly recorded in Spare Parts Requisition Form and to sign for receipt of all such parts at all times. Unused parts/spoilt parts must be returned to Spare Parts Division same day or latest next morning.
• To call the office upon arriving at customer's site and after completion of service calls and as directed to do so.
• Attend all Konica Minolta products' service training and any refresher course as may be considered necessary from time to time and/or as directed, and keep up-to-date all technical service bulletins, manuals, modification kits etc as given/taught from time to time.
• Ensure all Company information – spare parts price list, service manuals, technical service bulletins etc are kept confidential and not fall into unauthorized hands.
• Not to service, maintain or repair any competitor models unless instructed to do so by Superior, and not to reveal/discuss with any outsiders/customers any problems/information relating to Konica Minolta products except in the strict performance of your job functions.
• As and when directed, you may be assigned higher level of authority to meet operational requirement.
• Perform other related duties as and when directed by Superior.
  
  

Job Requirements

• Candidate should possess a Diploma / Advanced Diploma, Bachelor Degree or equivalent in Engineering (Electrical / Electronic),Engineering (Computer / Telecommunication), Engineering (Mechanical),Engineering (Mechatronic / Electromechanical)
• Preferably at least 2 years of related working experience.
• Preferably Executive specializing in Maintenance / Repair or equivalent.
• Good communication skills in English, Malay, and Chinese language for both spoken and written