Customer Engagement & Campaign Manager

Alpro Pharmacy Sdn Bhd; Seremban; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading pharmacy is seeking a Customer Engagement & Campaign Manager based in Seremban. The role involves driving customer activation campaigns, managing community engagement, and coordinating cross-team efforts to enhance customer experience. Ideal candidates will bring 2–5 years of experience in CRM or campaign management and be comfortable with data insights and structured reporting.

Qualifications

• 2–5 years experience in CRM, customer engagement, or campaign/project management.
• Fluent in English, preferably also Mandarin.
• Highly organized with a bias for structured reporting.

Responsibilities

• Run customer activation & retention campaigns (digital & physical).
• Manage WhatsApp community engagement & campaign workflows.
• Collaborate with marketing, pharmacy & nutrition teams.

Skills

CRM

Customer engagement

Campaign management

Data analysis

Cross-team coordination

Structured reporting

Tools

Airtable

Google Sheets

Job description

We're Hiring: Customer Engagement & Campaign Manager

Based in Sendayan, Seremban | Full-Time | Insight-Driven | People-Focused

Are you the kind of person who sees a number and turns it into action?

Do you enjoy running campaigns that truly connect with people — from WhatsApp communities to in-store events?

At Alpro Group, we’re looking for a Customer Engagement & Campaign Manager to turn strategies into structured, repeatable wins. This role sits at the intersection of data, community, and action.

What You’ll Be Doing:

️ Run customer activation & retention campaigns (digital & physical)

️ Manage WhatsApp community engagement & campaign workflows

️ Collaborate with marketing, pharmacy & nutrition teams to bring ideas to life

️ Use simple dashboards to identify opportunities (e.g. revisit rate, segment response)

️ Prepare weekly updates, timelines & mini reports — clear, visual, structured

️ Be reachable, agile, and able to juggle multiple tasks across teams

We’re Looking For:

2–5 years experience in CRM, customer engagement, or campaign/project management

Comfortable with data, segmentations & KPIs (CLTV, RFM, response rate, etc.)

Highly organized, with a bias for structured reporting

Energetic, hands-on, and great at cross-team coordination

Fluent in English, and preferably also Mandarin

Bonus Points If You Have:

Healthcare, retail, or FMCG experience

WhatsApp community or loyalty campaign experience

Knowledge of CRM, Airtable, or Google Sheets dashboards

At Alpro, we believe engagement is not a department — it’s a heartbeat.

If you love turning ideas into campaigns that make people come back — let’s chat.

Apply now or DM [e-mail] to find more.

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