Customer Development Manager

Colgate; Kuala Selangor; Hybrid; MYR 80,000 - 120,000; Full time

Job summary

Colgate is seeking a Customer Development Manager to drive sustainable growth in sales and market share. The role involves developing customer partnerships, managing key accounts, and ensuring effective execution of promotional activities. Join a company committed to diversity and innovation, where your contributions will make a meaningful impact.

Qualifications

• 5+ years in sales or customer management roles, preferably in FMCG or retail sectors.
• Proven experience in managing key accounts or distributors.

Responsibilities

• Achieve sustainable growth in sales, profitability, market share.
• Develop partnership between Colgate and customers to achieve sales targets.
• Monitor compliance of 5P activity execution against established objectives.

Skills

Analytical

Negotiation

Communication

Education

Bachelor’s degree in Business

Bachelor’s degree in Marketing

Job description

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Established in 1806 as a small soap and candle business in New York City, Colgate-Palmolive is now a truly global company with products sold in over 200 countries and territories under such internationally recognised brand names as Colgate, Palmolive, Softsoap, Irish Spring, Protex, Sorriso, Kolynos, elmex, Tom's of Maine, Sanex, Ajax, Axion, Soupline, Haci Sakir, Suavitel, PCA SKIN, EltaMD, Filorga and Hello as well as Hill's Science Diet and Hill's Prescription Diet.

Colgate-Palmolive is a leading consumer products company that serves hundreds of millions of consumers worldwide with brands and products across four core businesses – Oral Care, Personal Care, Home Care and Pet Nutrition. We are committed to offering products that make lives healthier and more enjoyable, and programmes that enrich communities around the world.

Every day millions of people trust our products to care for themselves and the ones they love. Our goal is to use our technology to create products that will continue to improve the quality of life for our consumers wherever they live.

A career at Colgate-Palmolive is an excellent opportunity if you seek a global experience, constant challenge, and development opportunities in an environment that respects work/life effectiveness.

Job Title: Customer Development Manager

Travel Required?: Travel - 25% of time

Date: 14 May 2025

Hybrid

No Relocation Assistance Offered
Job Number#166887 - Selangor, Selangor, Malaysia

Who We Are

Colgate-Palmolive Company is a global consumer products company operating in over 200 countries specialising in Oral Care, Personal Care, Home Care, Skin Care, and Pet Nutrition. Our products are trusted in more households than any other brand in the world, making us a household name!

Join Colgate-Palmolive, a caring, innovative growth company reimagining a healthier future for people, their pets, and our planet. Guided by our core values—Caring, Inclusive, and Courageous—we foster a culture that inspires our people to achieve common goals. Together, let's build a brighter, healthier future for all.

Do you want to come to work with a smile and leave with one as well? In between those smiles, your day consists of working in a global organization, continually learning and collaborating, having stimulating discussions, and making impactful contributions! If this is how you see your career, Colgate is the place to be! Our dependable household brands, dedicated employees, and sustainability commitments make us a company passionate about building a future to smile about for our employees, consumers, and surrounding communities. The pride in our brand fuels a workplace that encourages creative thinking, champions experimentation, and promotes authenticity which has contributed to our enduring success. If you want to work for a company that lives by their values, then give your career a reason to smile...every single day.

Overview:

As the Customer Development Manager, you are responsible for achieving sustainable growth in sales, profitability, market share and product distribution. You will also play a crucial role in strengthening organizational effectiveness and efficiency.

Responsibilities:

Responsible for developing and supporting the partnership between Colgate and the customers at the store and regional level to achieve sales targets

Conduct negotiations on new product listing, planograms, displays, promotion execution etc at regional and/or store level within Malaysia

Work with Shopper Development team to develop tools, merchandising materials and in-store programs for effective shelf management to induce shoppers to purchase Colgate products at shelf

Clearly communicate in-store objective and monitor execution of 5P targets: product availability, assortment by store format, shelf pricing (regular and promoted), promotion implementation vs. plan, share of shelf and planogram, POP placement vs. plan

Monitor compliance of 5P activity execution against established agreement/objectives and tracks interim performance of 5P activities to identify shortfalls. potential upsides against established objectives

Conduct rigorous pre-evaluation of 5P activities using what-if analysis, and draws upon other team resources as required (eg., input from Financial Services Manager/ Customer Logistics Services Manager)

Conduct post-evaluation analysis based on activity details and compares results with pre-evaluation analysis, explaining any potential differences

• Bachelor’s degree in Business, Marketing, or related field
• 5+ years in sales or customer management roles, preferably in FMCG or retail sectors.
• Proven experience in managing key accounts or distributors.
• Strong analytical, negotiation, and communication skills.

Our Commitment to Diversity, Equity & Inclusion
Achieving our purpose starts with our people — ensuring our workforce represents the people and communities we serve —and creating an environment where our people feel they belong; where we can be our authentic selves, feel treated with respect and have the support of leadership to impact the business in a meaningful way.

Equal Opportunity Employer
Colgate is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, gender identity, sexual orientation, national origin, ethnicity, age, disability, marital status, veteran status (United States positions), or any other characteristic protected by law.

Reasonable accommodation during the application process is available for persons with disabilities. Please complete this request form should you require accommodation.

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