Customer Care Unit Officer

BCB Heights; Batu Pahat; On-site; MYR 30,000 - 50,000; Full time

Job summary

BCB Heights is seeking a Customer Service Representative to handle inquiries and resolve issues related to housing and occupancy. The ideal candidate will have a diploma or degree in a relevant field, strong communication skills, and 2+ years of experience in customer service, ideally within real estate or property management. This role offers competitive remuneration and various benefits, providing opportunities for career advancement.

Benefits

Comprehensive health and medical coverage

Generous annual leave and sick leave entitlements

Ongoing training and development opportunities

Flexible working arrangements

Retirement planning and provident fund contributions

Qualifications

• 2+ years of customer service experience in real estate or related fields.
• Good command of English, B.Melayu, and Mandarin.
• Ability to handle challenging situations professionally.

Responsibilities

• Act as the first point of contact for customer inquiries.
• Handle complaints and issues related to housing units.
• Liaise with various teams to address customer concerns.

Skills

Customer Service

Communication

Problem-solving

Teamwork

Flexibility

Education

Diploma or Bachelor's degree in Business, Communications, Real Estate, or related field

Job description

Act as the first point of contact for customer inquiries via phone, email, or in person.

Handle complaints and resolve issues related to housing units, repairs, warranty claims, or occupancy.

Maintain accurate records of customer interactions, transactions, and feedback.

Liaise with construction, maintenance, and legal teams to address customer concerns.

Schedule and follow up on service appointments or defect rectifications.

Assist in handover processes, move-in coordination, and orientation for new homeowners.

Monitor customer satisfaction and suggest improvements to enhance the experience.

Resolving customer issues and complaints in a timely and effective manner

Maintaining detailed records of customer interactions and transactions

Any others ad hoc work from time to time.

Good teamwork skills, communication skills, patience and diplomacy, strong organizational skills and problem-solving

Requirements

· Diploma or Bachelor's degree in Business, Communications, Real Estate, or related field.

· 2+ years of customer service experience, ideally in real estate, construction, or property management.

· Strong verbal and written communication skills.

· Ability to handle challenging situations professionally and empathetically.

· Familiarity with housing processes (handover, snagging, maintenance) is an advantage.

· Willingness to work a flexible schedule and travel as required.

· Good command of English, B.Melayu, and Mandarin both written and spoken to effectively communicate with Mandarin-speaking clients.

What we offer

At BCB Heights Sdn Bhd, we are committed to providing our employees with a rewarding and fulfilling work environment. We offer competitive remuneration, opportunities for career advancement, and a range of benefits to support your work-life balance, including:

- Comprehensive health and medical coverage- Generous annual leave and sick leave entitlements- Ongoing training and development opportunities- Flexible working arrangements- Retirement planning and provident fund contributions

Unlock job insights

Salary match Number of applicants Skills match

Your application will include the following questions:

Which of the following types of qualifications do you have? How many years' experience do you have as a Customer Service Role? Do you have customer service experience?

BCB Berhad (“BCB”) was incorporated in Malaysia as a private limited company on 13 July 1988 under the name of Kemajuan Buditama Sdn. Bhd.

On 21 August 1995, BCB was converted into a public company and assumed its present name of BCB Berhad. BCB was subsequently listed in the main board of Bursa Malaysia on 3 December 1996.

BCB’s roots are in Kluang, Johor. BCB is the largest property developer in Batu Pahat and Kluang towns – the second and third largest towns in Johor state. The Company’s development projects are spread over several towns in Johor namely Kluang, Batu Pahat, Parit Raja, Pontian, Yong Peng and Johor Bahru. In addition, it has a development project in Senawang, Negeri Sembilan.

In year 2010, BCB ventured into the Klang Valley and today is the proud owner and developer of the high-end condominium project in Concerto North Kiara, Kuala Lumpur and the high-end gated and guarded bungalow township in Home Tree at Kota Kemuning, Shah Alam, Selangor.

Other than property development, it owns the largest hotel, Prime City (with 213 rooms) in Kluang town. In addition, it also owns 2 shopping malls – BCB Plaza in Kluang and U-Mall in Taman Pulai Utama near Skudai.

BCB Berhad was incorporated in Malaysia as a private listed company in 1988

BCB Berhad (“BCB”) was incorporated in Malaysia as a private limited company on 13 July 1988 under the name of Kemajuan Buditama Sdn. Bhd.

On 21 August 1995, BCB was converted into a public company and assumed its present name of BCB Berhad. BCB was subsequently listed in the main board of Bursa Malaysia on 3 December 1996.

BCB’s roots are in Kluang, Johor. BCB is the largest property developer in Batu Pahat and Kluang towns – the second and third largest towns in Johor state. The Company’s development projects are spread over several towns in Johor namely Kluang, Batu Pahat, Parit Raja, Pontian, Yong Peng and Johor Bahru. In addition, it has a development project in Senawang, Negeri Sembilan.

In year 2010, BCB ventured into the Klang Valley and today is the proud owner and developer of the high-end condominium project in Concerto North Kiara, Kuala Lumpur and the high-end gated and guarded bungalow township in Home Tree at Kota Kemuning, Shah Alam, Selangor.

Other than property development, it owns the largest hotel, Prime City (with 213 rooms) in Kluang town. In addition, it also owns 2 shopping malls – BCB Plaza in Kluang and U-Mall in Taman Pulai Utama near Skudai.

BCB Berhad was incorporated in Malaysia as a private listed company in 1988

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