Customer Care Specialist (Application Support)

Sysmex Asia Pacific; Selangor; On-site; MYR 30,000 - 60,000; Full time

Job summary

Join a pioneering company in in vitro diagnostics that values diversity and inclusivity. This role offers the chance to enhance customer experiences through effective communication and problem-solving. You will be part of a dynamic team focused on maintaining high product knowledge and delivering exceptional service. With opportunities for professional growth and a vibrant workplace culture, this position is perfect for those passionate about making a positive impact in healthcare. Embrace a fulfilling career path with a company that invests in your development and well-being.

Benefits

Comprehensive Benefits Package

Sponsorship for Fitness Activities

Career Development Programs

Mentorship Opportunities

Inclusive Workplace Culture

Qualifications

• 3-5 years of experience in healthcare or clinical laboratory.
• Strong understanding of IVD and life science industry.

Responsibilities

• Handle inbound calls and address customer inquiries professionally.
• Troubleshoot issues and provide solutions within guidelines.

Skills

Interpersonal Skills

Communication Skills

Troubleshooting

Customer Service

MS Office Proficiency

Education

Diploma in Biomedical Science

Tools

MS Office

Job description

Responsibilities:

• Handle all inbound calls from customer and act on their inquiries or issue in professional, courteous and efficient manner.
• Identify and assess customer’s needs, troubleshoot problems, and provide appropriate solutions or alternatives within established guidelines.
• Maintain a high level of product and service knowledge to effectively assist customers and address inquiries / issue.
• Troubleshooting for customer’s IQC/EQA activities and instrument’s error/setting/operation.
• Follow-up on customer inquiries / issues / complaints that are not immediately resolved.
• Monitor instrument performance and suggest proactive action to minimize instrument downtime.
• Collaborate with other functional team members to ensure a seamless customer experience.

Requirements:

• A Diploma Degree in Biomedical Science Medical / Health Laboratory Technology or equivalent.
• Minimum 3-5 years of related working experience in healthcare, clinical laboratory, application support, or equivalent.
• Good understanding of IVD, healthcare and life science industry and market competition.
• Preferably with working experience in inbound/outbound call centre environment.
• Proactive, strong interpersonal and communication skills.
• Passionate & self-driven.
• Able to work independently and as a team.
• Computer literate and proficiency in MS Office (Word, Excel, PowerPoint).

Why Sysmex Malaysia?

• Industry Leader: Be part of a pioneering company recognized globally in invitro diagnostics.
• Thriving Growth: Contribute to a multinational organization with a strong record of sustainable financial performance.
• Exceptional Benefits: Enjoy a comprehensive benefits package, plus exciting perks like sponsor fit and fun activities.
• Invested in You: Customize development programs, mentorship opportunities and career advancement pathways.
• Engaged Community: Activities designed to foster a vibrant, inclusive and collaborative workplace culture, and have a positive impact on the environment, society and community.

Application Process: Apply now via LinkedIn or email to our recruitment team at [e-mail].

At Sysmex Malaysia we values diversity and inclusivity, and we welcome individual with relevant experience to apply and join our dynamic team

“Together For A Better Healthcare Journey”.