Customer Care Senior Executive - Healthcare

Mason & Co; Sitiawan; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading manufacturer in the medical equipment sector is seeking a Supply Chain Customer Support specialist in Sitiawan, Perak. The role involves managing customer inquiries, coordinating with various teams to ensure seamless order processing, and overseeing packaging artwork. This full-time position offers competitive remuneration and the opportunity to contribute significantly to the global healthcare supply chain.

Benefits

Competitive remuneration and benefits

Opportunities for professional development

Collaborative team environment

Qualifications

• Bachelor's degree in related field required.
• 5 years experience in customer service required.
• Ability to manage packaging activities and vendor relations.

Responsibilities

• Manage customer enquiries and process orders.
• Coordinate with multiple teams to ensure timely deliveries.
• Oversee artwork creation and manage regulatory compliance.

Skills

Communication

Problem-Solving

Organizational Skills

Education

Bachelor’s degree in Business

Degree in Supply Chain

Degree in Production/Industrial Engineering

Tools

ERP systems (Oracle, SAP)

Job description

About the company

This employer is a well-established local manufacturer of high-quality medical equipment, with operations supporting the global healthcare supply chain. They are a trusted name in this sector, and are known for their innovative technologies and strong operational consistency.

About the job

This is a customer-facing role within the Supply Chain function, where you will be responsible for end-to-end customer support, order processing, and ensuring timely deliveries, while also managing packaging artwork coordination. You will partner closely with internal teams and external vendors to guarantee smooth operations and high customer satisfaction.

Job Responsibilities:

• Manage customer enquiries regarding order, deliveries, product details, and supply chain questions—logging requests in the CRM/ERP system and providing timely status updates
• Coordinate with Production, Logistics, Sales, Procurement, and Quality teams to ensure orders are processed correctly and dispatched on schedule
• Oversee artwork creation by working closely with packaging vendors—make sure the first digital proof is available within specific timeframes of submitting initial artwork
• Maintain FG item codes in the ERP system, following company naming standards and keeping data for audit purpose
• Partner with the ERP/IT team to streamline and digitize artwork workflows through internal platform, ensuring seamless end-to-end tracking
• Proactively monitor artwork timelines—escalate potential delays, work with cross-functional stakeholders, and ensure all packaging art meets both customer and regulatory guidelines
• Resolve customer complaints or delivery-related issues promptly, investigating root causes and escalating to relevant teams when necessary
• Compile and share periodic performance summaries based on both customers and internal stakeholders

Job Requirements:

• Bachelor’s degree in Business, Supply Chain, Production/Industrial Engineering or related degree
• Minimum of 5 years’ experience in customer service, customer care, or sales-support roles, preferably within a manufacturing or industrial environment
• Demonstrated ability to coordinate packaging and artwork activities in a cross-functional setting, including vendor management and deadline adherence
• Proficiency with ERP systems (Oracle, SAP, or equivalent) for order tracking, inventory updates, and FG item-code creation
• Familiarity with digital artwork platforms and a willingness to engage in process automation initiatives
• Strong communication, problem-solving, and organizational skills—detail-oriented with the ability to manage competing priorities and escalate issues effectively
• Full-time on-site role based in Sitiawan, Perak

What’s on offer:

• An opportunity to drive meaningful development initiatives in a global healthcare supply environment
• Competitive remuneration and benefits (basic salary up to RM 6,500)
• The chance to be part of a collaborative team that values innovation, learning, and continuous improvement