Customer Care Representative (MY)

StoreHub; Kuala Lumpur; On-site; MYR 30,000 - 50,000; Full time

Job summary

An innovative company is seeking a Customer Care Representative to enhance user experience for retail and restaurant businesses. In this role, you will provide frontline support, helping customers navigate the StoreHub platform through phone, email, and chat. Your contributions will ensure a positive experience for users of all skill levels. Join a vibrant team that values collaboration and continuous learning, where your problem-solving skills will shine. If you're ready to embark on an exciting journey in a dynamic environment, this opportunity is perfect for you!

Benefits

Apple Macbooks for everyone

Free Season Parking

Fully stocked fridge and pantry

Medical and Dental Insurance

Opportunities for career growth

Qualifications

• 1-3 years of experience in technical support or customer service.
• Excellent communication skills in Malay, English, and Mandarin.

Responsibilities

• Master the StoreHub platform to assist customers effectively.
• Manage support tickets and resolve technical issues.

Skills

Verbal Communication in Malay

Written Communication in English

Mandarin Proficiency

Typing Speed (65 WPM)

Problem-solving Skills

Technical Support Experience

Education

High School Diploma

Bachelor's Degree (Preferred)

Tools

Intercom

Salesforce

Chargebee

Job description

Are you driven, results-oriented and a team player?

With 17,000+ retailers and restaurants in over 15 countries, StoreHub is on a mission to enable everyone, big or small, to build successful businesses.

At StoreHub, we're building a dream team whereby all of your colleagues are extraordinary at what they do and are highly effective collaborators.

It is in such a team that you learn the most, perform your best work, improve the fastest, and have the most fun.

If this is a journey you’d like to embark on, keep reading!

As a Customer Care Representative (Multilingual)at StoreHub, you will be the frontline support for our base of Retail and Restaurant busineses, helping them navigate and maximize the potential of the StoreHub platform.

Your role is vital in enhancing user experience by providing timely and accurate assistance through phone, email, and chat.

Onsite With Rotational Shifts in Mutiara Damansara | Fresh Grads Welcome

What you will do:

• Become a StoreHub Expert:Master the ins and outs of the StoreHub platform to effectively troubleshoot issues and guide customers through processes and bug fixes using phone, email or chat.
• Manage Support Tickets: Serve as the initial contact for all support inquiries, efficiently categorizing and directing them to the appropriate teams.
• Enhance User Experience: Help customers of all skill levels effectively use the product, ensuring a positive experience.
• Resolve Issues: Own the resolution process for technical problems, managing everything from minor glitches to major software bugs.

What you need to have:

• Excellent verbal and written communication in Malay and/or English
• Proficiency in Mandarin (written and verbal) is required, with fluency in both Simplified and/or Traditional Chinese preferred.
• Min. typing speed of 65 words per minute (WPM) with 95% accuracy
• 1-3 years of experience in technical support or customer service particularly with telco accounts, hardware support and/or internet connectivity
• Problem-solving mentality and resourcefulness in finding solutions when things are unclear
• BONUS: Experience with troubleshooting POS
• BONUS: Experience using customer support tools like Intercom, Salesforce, Chargebee
• Availability to work on a rotational shift: 5 days a week (including weekends and public holidays), AM shift (9 AM to 6 PM), PM shift (12 NN to 9 PM) in MYT

What makes working at StoreHub awesome (and refreshing!):

• Our people -for real! StoreHubbers are some of the smartest and most interesting people you can work with. Expect to do a lot of peer-learning.
• Culture of Candour. We embrace directness, hate bureaucracy, and move fast. If you're tired of 'corporate nonsense' you'll feel right at home.
• Cutting edge tools. If something can be automated, we'll make it happen. You will be introduced to many different tools we use that support everyday tasks, so that we can focus our minds on the kind of work that matters.
• Impact not just effort.We recognize that results are not tied to the number of hours worked. There's no reward for long hours with poor results and no penalty for leaving on time if your work is excellent. To be great, most of us have to put in considerable effort, but we don't measure contribution by hard work or long hours.

CHANGE.Our core values are super important to us. The more you resonate with them, the more you'll find yourself a good fit.

• Communicate for Clarity
• Humble and Hungry
• Authentic but not an *sshole
• Nimble and Quick
• Growth Mindset
• Efficiency and Excellence

We do have all the other cool perks too:

• Apple Macbooks for everyone
• Free Season Parking
• Fully stocked fridge and pantry - Coffee, snacks, and more yums
• Cutting edge tools. If something can be automated, we'll make it happen
• Medical and Dental Outpatient Visits + Medical Insurance
• Opportunities for career growth and continuous learning

We are an equal-opportunity employer and value diversity at StoreHub. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, marital status, veteran status, or disability status.