CUSTOMER CARE REPRESENTATIVE (12 MONTHS CONTRACT)

SGS; Kulai; On-site; MYR 20,000 - 40,000; Full time

Job summary

Join a leading global company recognized for quality and integrity, where you will provide exceptional customer service through inbound interactions. This role focuses on achieving productivity standards while ensuring compliance with health and safety policies. With opportunities for fresh graduates and experienced individuals alike, you will be part of a dynamic team dedicated to maintaining high service levels. If you are eager to develop your skills in a supportive environment, this position is perfect for you.

Qualifications

• Minimum education of SPM or Diploma required.
• 1-2 years experience in documentation preferred; fresh graduates welcome.

Responsibilities

• Interact with customers via inbound calls to provide assistance.
• Record customer interactions and maintain service standards.

Skills

Interpersonal Skills

Customer Service

Documentation

Education

SPM

Diploma

Job description

Company Description

We are SGS – the world’s leading testing, inspection and certification company. We are recognized as the global benchmark for quality and integrity. Our 96,000 employees operate a network of 2,600 offices and laboratories, working together to enable a better, safer and more interconnected world.

Job Description

• Interact with customer via inbound telephone calls to provide information and assistance.
• Achieve productivity standards and goals while maintaining the highest level of customer service.
• Process transactions and reply to inquiries about products and services.
• Record customer interactions, details of inquiries, complaint or comments as well as actions taken.
• Adherence to SGS Health & Safety (HS) Policy by uphold a good safety behavior and exercising necessary standard and process when carry out your responsibilities at all times to ensure compliance to the HS requirements.
• Perform any other responsibilities as assigned by your reporting manager and/or Senior Management.
  
  

Qualifications

• Minimum educations of SPM, Diploma or others.
• Minimum 1-2 years’ experience in documentations and well understand standard operating procedure; fresh graduates are welcomed to apply.
• Good interpersonal skill and with good track record in the company.
  
  

Additional Information

• Able to work independently with minimum supervision.