Customer Care Officer - Telesales TV Net

Singtel; Malacca City; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading telecommunications company in Malacca City is seeking a Customer Service Representative to provide quality service via voice support. You will make outbound calls to promote products, resolve customer issues, and collaborate with team members. The ideal candidate has at least a diploma in Business Administration and experience in customer service. This role offers an opportunity for career growth.

Qualifications

• Minimum of 1 year experience in Customer Service.
• Proactive with a strong sense of urgency.
• Flexible to undertake additional tasks as assigned.

Responsibilities

• Providing outbound calls to potential customers to promote and sell products/services.
• Channeling unresolved issues or complaints to the appropriate stakeholder.
• Working closely with team members to achieve quality results.

Skills

Customer-oriented

Good interpersonal skills

Strong sense of urgency

Good computer literacy

Ability to identify customer needs

Education

Diploma in Business Administration or relevant field

Tools

Microsoft Office

Job description

Be a part of something BIG!

Provide good quality customer service to SingTel customers via voice support.

Make An Impact By

1. Providing outbound calls (with script provided) to potential customers to promote and sell products/services.
2. Channeling and escalating unresolved issues or complaints to the appropriate stakeholder or next level, following the established procedures.
3. Working closely with team members and leaders to achieve quality results and productivity.
4. Proactively identifying areas for service and procedural improvement and making recommendations to the team leader.

Skills For Success

1. At least a Diploma in Business Administration or relevant field of study.
2. Minimum of 1 year experience in Customer Service.
3. Customer-oriented with good interpersonal and communication skills.
4. Proactive with a strong sense of urgency.
5. Good computer literacy, especially in Microsoft Office.
6. Able to identify customer needs through conversation.
7. Flexible to undertake additional tasks as assigned from time to time.

Your career growth starts here. Apply now!