Customer Care Officer- SME

Singtel; Malacca City; On-site; MYR 100,000 - 150,000; Full time

Job summary

Singtel is seeking a Customer Care Officer for its Melaka Contact Centre. The role involves addressing customer inquiries, resolving issues, and enhancing customer relationships through effective communication. Ideal candidates are diploma holders or fresh graduates with strong interpersonal skills and a positive attitude.

Benefits

Full suite of health and wellness benefits

Ongoing training and development programs

Internal mobility opportunities

Qualifications

• 1 year relevant experience in a customer-facing role.
• Fresh graduates encouraged to apply.
• Highly adaptable to fast-paced environments.

Responsibilities

• Respond to customer inquiries and resolve complex cases.
• Process orders and record customer interactions.
• Communicate with internal departments to meet KPIs.

Skills

Interpersonal skills

Problem analysis

Communication skills

Customer-oriented

Education

Diploma or Degree in Business Administration

Job description

Be a part of something BIG!

We are looking for Customer Care Officer who loves solving probem and creating long term customer relationships via voice support.

Make An Impact By

• Respond and follow up promptly to customer enquiries
• Handle and resolve complex cases to ensure customer satisfaction
• Obtain and evaluate all relevant information to handle enquiries and complaints
• Process orders, forms, applications and requests
• Record details of enquiries and customer interactions including actions taken.
• Work effectively with a variety of situations, individual and groups
• Communicate and coordinate with internal departments at all levels
• Demonstrate effective telephone techniques that meet Quality Assurance standards
• Acquire multiple product knowledge to enhance ability to understand customer needs across different SingTel products
• Identify processes, procedures and workflow improvements and assist in the implementation
• Meet and/or exceed all individual and team Key Performance Indicators (KPI) set by the management
  
  

Skills For Success

• Diploma or Degree holder in Business Administration or related discipline
• With at least 1 year of relevant experience in customer fronting role via voice in Contact Centre environment
• Fresh graduate is encouraged to apply
• Customer oriented with good interpersonal and communication skill
• Self-driven individual with a positive attitude
• Pleasant disposition and personality
• Highly adaptable to a fast-paced and dynamic environment
• Problem analysis and problem-solving skills
• Willing to work rotating shifts, if applicable
  
  

Rewards That Go Beyond

• Full suite of health and wellness benefits
• Ongoing training and development programs
• Internal mobility opportunities
  
  

Working Location:

Sudong Sdn Bhd, Melaka Contact Centre, Level 9, Tower B, Jaya 99, No.99, Jalan Tun Sri Lanang 75100 Melaka.

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