Customer Care Officer- SME

Singtel Group; Malacca City; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading company in telecommunications is seeking a Customer Care Officer who enjoys problem-solving and building long-term customer relationships through voice support. In this role, you will handle inquiries, manage complaints, and work with various departments to ensure high-quality service. This position provides opportunities for personal growth and professional development while contributing to the team's success.

Benefits

Full suite of health and wellness benefits

Ongoing training and development programs

Internal mobility opportunities

Qualifications

• At least 1 year of relevant experience in customer fronting roles.
• Fresh graduates are encouraged to apply.
• Willing to work rotating shifts, if applicable.

Responsibilities

• Respond and follow up promptly to customer enquiries.
• Handle and resolve complex cases to ensure customer satisfaction.
• Communicate and coordinate with internal departments at all levels.

Skills

Customer oriented

Interpersonal skills

Communication skills

Problem-solving skills

Self-driven

Adaptability

Education

Diploma or Degree in Business Administration or related discipline

Job description

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We are looking for Customer Care Officer who loves solving probem and creating long term customer relationships via voice support.

Make an Impact by:

• Respond and follow up promptly to customer enquiries
• Handle and resolve complex cases to ensure customer satisfaction
• Obtain and evaluate all relevant information to handle enquiries and complaints
• Process orders, forms, applications and requests
• Record details of enquiries and customer interactions including actions taken.
• Work effectively with a variety of situations, individual and groups
• Communicate and coordinate with internal departments at all levels
• Demonstrate effective telephone techniques that meet Quality Assurance standards
• Acquire multiple product knowledge to enhance ability to understand customer needs across different SingTel products
• Identify processes, procedures and workflow improvements and assist in the implementation
• Meet and/or exceed all individual and team Key Performance Indicators (KPI) set by the management

Skills for Success:

• Diploma or Degree holder in Business Administration or related discipline
• With at least 1 year of relevant experience in customer fronting role via voice in Contact Centre environment
• Fresh graduate is encouraged to apply
• Customer oriented with good interpersonal and communication skill
• Self-driven individual with a positive attitude
• Pleasant disposition and personality
• Highly adaptable to a fast-paced and dynamic environment
• Problem analysis and problem-solving skills
• Willing to work rotating shifts, if applicable

Rewards that Go Beyond:

• Full suite of health and wellness benefits
• Ongoing training and development programs
• Internal mobility opportunities

Working Location:

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