Customer Care Officer- S100

Singtel; Malacca City; On-site; MYR 100,000 - 150,000; Full time

Job summary

Singtel is seeking a dedicated customer service representative to provide exceptional service to customers via telephone or electronically. The role includes handling inquiries, resolving complaints, and actively participating in team activities. Successful applicants will possess strong communication skills and a customer-oriented mindset, ensuring customer satisfaction and operational excellence.

Benefits

Full suite of health and wellness benefits

Ongoing training and development programs

Internal mobility opportunities

Qualifications

• Customer oriented with good interpersonal and communication skills.
• Effective team player with ability to interact and achieve goals.
• Good knowledge of software applications.

Responsibilities

• Handling incoming calls and enquiries from customers.
• Follow up and resolve customer complaints.
• Participate in team meetings and buzz sessions.

Skills

Customer oriented

Interpersonal skills

Communication skill

Team player

Knowledge of software applications

Proactive

Flexibility

Tools

MS Excel

Powerpoint

MS Word

Job description

Be a part of something BIG!

Provide quality customer service to SingTel customers either by telephone or electronically.

Make An Impact By

• Handling incoming calls and enquiries from customers with demonstration of excellent customer service skill to meet and exceed customer’s need.
• Provide directory assistant to customer with regards to the location of certain business listing
• Follow up and resolving customer complaint and problem.
• To participate fully in the team, taking part in regular team meetings & buzz sessions, giving feedback & ideas to colleagues and the Team Leaders.
• To channel and escalate any unresolved issues/complaint to other stakeholder or next level within the agreed procedure.
  
  

Skills For Success

• Customer oriented with good interpersonal and communication skill
• An effective team player with ability to interact with team to achieve goals & service excellence.
• Good Knowledge on software computer applications for instance MS Excel, Powerpoint, MS Word.
• Proactive & have great sense of urgency.
• Great flexibility to undertake any other tasks assigned from time to time.
  
  

Rewards That Go Beyond

• Full suite of health and wellness benefits.
• Ongoing training and development programs.
• Internal mobility opportunities.
  
  

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