Customer Care Officer- Livebot

Singtel Group; Malacca City; On-site; MYR 25,000 - 45,000; Full time

Job summary

An established industry player is seeking a Customer Care Officer passionate about customer support. This role involves solving problems, supporting customers via various channels, and creating long-term relationships. You will have the opportunity to enhance customer satisfaction through excellent service and proactive engagement. With a focus on teamwork and quality results, this position offers ongoing training and development, ensuring your career growth in a dynamic environment. If you thrive in a fast-paced setting and enjoy helping others, this is the perfect opportunity for you.

Benefits

Health and Wellness Benefits

Ongoing Training Programs

Internal Mobility Opportunities

Qualifications

• At least a Diploma/Bachelor's Degree in Business Studies or equivalent.
• 1 year of experience in customer service or contact centers preferred.

Responsibilities

• Support customers via bots and handle inquiries with excellent service.
• Identify cross-selling opportunities and process service applications.

Skills

Customer Service

Communication Skills

Interpersonal Skills

MS Office

Mandarin Language

Education

Diploma in Business Studies

Bachelor's Degree in Business Administration

Job description

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We’re looking for a Customer Care Officer who loves solving problems and creating long-term customer relationships. This is a great opportunity if you are passionate about customer support and its role in making a customer-centric team successful.

Make an Impact by:

• Supporting customers via bots (devices) in Singtel Shops.
• Handling incoming calls and inquiries from customers with excellent customer service skills to meet and exceed customer needs.
• Channeling and escalating unresolved issues or complaints to other stakeholders or the next level within the agreed procedures.
• Identifying and performing cross-selling opportunities by analyzing customer profiles, recommending suitable packages, and actively promoting latest promotions/services.
• Processing service applications and requests for back-office or self-service options.
• Working closely with team members and leaders to achieve quality results and productivity.
• Participating in ad-hoc projects as requested.

Skills for Success:

• At least a Diploma/Bachelor's Degree in Business Studies/Administration/Management, Commerce, or equivalent.
• Entry-level candidates are encouraged to apply and explore. Otherwise, at least 1 year of experience in customer service or contact centers is required.
• Good command of English. Ability to converse in Mandarin is an added advantage for liaising with Mandarin-speaking associates.
• Customer-oriented with good interpersonal and communication skills.
• Ability to perform in a fast-paced environment and work well under pressure.
• Flexible to changes in work schedules.
• Good computer literacy in MS Office.
• Willing to work rotating shifts, including weekends and public holidays.

Rewards that Go Beyond:

• Full suite of health and wellness benefits.
• Ongoing training and development programs.
• Internal mobility opportunities.

Working Location:

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