Customer Care Officer- Livebot

Singtel Group; Malacca City; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading telecommunications company in Malaysia is seeking a Customer Care Officer to support customers and ensure excellent service. The ideal candidate has a Diploma/Bachelor's degree and good command of English. Experience in a customer service role is preferred. Responsibilities include handling customer inquiries, identifying cross-selling opportunities, and participating in projects. The position requires flexibility in working hours, including weekends and public holidays.

Benefits

Full suite of health and wellness benefits

Ongoing training and development programs

Internal mobility opportunities

Qualifications

• Entry-level candidates are encouraged to apply; 1 year experience in customer service is preferred.
• Ability to converse in Mandarin is an advantage.
• Ability to perform in a fast-paced environment.

Responsibilities

• Support customers via bots in Singtel Shops.
• Handle incoming calls and enquiries with excellent service.
• Channel unresolved issues to next level.
• Identify cross-selling opportunities.
• Participate in ad-hoc projects.

Skills

Customer-oriented

Interpersonal skills

Communication skills

Good command of English

Computer literacy

Education

Diploma/Bachelor's Degree in Business Studies/Administration/Management

Job description

Overview

We’re looking for a Customer Care Officer who loves solving problems and creating long-term customer relationships. This is a great opportunity if you are passionate about customer support and the role it plays in making a customer-centric team successful.

Make an Impact

• To support customers via bots (devices) in Singtel Shops.
• Handling incoming calls and enquiries from customers with demonstration of excellent customer service skills to meet and exceed customer needs.
• To channel and escalate any unresolved issue or complaint to other stakeholders or next level, within the agreed procedure.
• Identify and perform cross-selling opportunities by analysing customer profiles, recommending the most suitable package, and actively promoting latest promotions or services.
• Take in service applications and requests for back office or self-processing.
• Work closely with team members and leaders at all times to achieve quality results and productivity.
• Participate in ad-hoc projects as requested.

Skills for Success

• At least Diploma / Bachelor\'s Degree in Business Studies / Administration / Management, Commerce or equivalent.
• Entry-level candidates are encouraged to apply; otherwise at least 1 year of working experience in customer service or contact centre is required.
• Good command of English. Ability to converse in Mandarin is an added advantage in order to liaise with Mandarin-speaking associates.
• Customer-oriented with good interpersonal and communication skills.
• Ability to perform in a fast-paced environment and work well under pressure.
• Flexible to changes in work schedule.
• Good computer literacy in MS Office.
• Willing to work rotating shifts including weekends and public holidays.

Rewards that Go Beyond

• Full suite of health and wellness benefits.
• Ongoing training and development programs.
• Internal mobility opportunities.

Working Location

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