Customer Care Officer- Home Mainstream

Singtel; Malacca City; On-site; MYR 30,000 - 40,000; Full time

Job summary

A leading telecommunications company in Malaysia seeks a Customer Care Officer to provide exceptional service to customers via phone and online. The ideal candidate will hold a diploma or degree, be customer-oriented, and possess good communication skills. This role requires working in a fast-paced environment and collaborating with internal teams. Benefits include health and wellness packages and ongoing training programs.

Benefits

Full suite of health and wellness benefits

Ongoing training and development programs

Internal mobility opportunities

Qualifications

• Entry level candidates are encouraged to apply; at least 1 year of customer service experience preferred.
• Good internet literacy in MS Office required.
• Willing to work rotating shifts including weekends and public holidays.

Responsibilities

• Provide quality customer service either by telephone or electronically.
• Handle and resolve complex cases to ensure customer satisfaction.
• Acquire knowledge of multiple products to understand customer needs.

Skills

Customer oriented

Good interpersonal skills

Ability to perform in a fast-paced environment

Good command of English

Conversational Mandarin

Education

Diploma/Bachelor’s Degree in Business Studies/Administration/Management

Tools

MS Office

Job description

Overview

Be a part of something BIG! We’re looking for Customer Care Officer who loves solving problems and creating long term customer relationships through voice support.

Responsibilities

• Provide quality customer service to SingTel customers either by telephone or electronically
• Respond and follow up promptly to customer enquiries
• Handle and resolve complex cases to ensure customer satisfaction
• Communicate and coordinate with internal departments at all level
• Acquire multiple product knowledge to enhance ability to understand customer needs across different SingTel products
• Meet or exceed all individual and team Key Performance Indicators (KPI) set by the management
• To render consistent quality service ensuring customer experience
• To log call outcomes accurately in the customer management system (ICONS) and ensure that notes made are sufficient to enable any staffs to take a follow-up call from the customer
• To provide support to other team members and the Customer Care Leader as required and to participate in regular team meetings
• Participate in ad-hoc projects as requested

Skills For Success

• At least Diploma/ Bachelor’s Degree in Business Studies/Administration/Management, Commerce or equivalent
• Entry level candidates are encouraged to apply; otherwise at least 1 year working experience in customer service or contact centre is required
• Good command of English. Ability to converse in Mandarin is an added advantage in order to liaise with Mandarin speaking associates
• Customer oriented with good interpersonal and communication skills
• Ability to perform in a fast-paced environment and work well under pressure
• Flexible to changes in work schedule
• Good Computer literacy in MS Office
• Willing to work rotating shifts including weekends and public holidays

Rewards That Go Beyond

• Full suite of health and wellness benefits.
• Ongoing training and development programs.
• Internal mobility opportunities.

Working Location

Sudong Sdn Bhd, Melaka Contact Centre, Level 9, Tower B, Jaya 99, No.99, Jalan Tun Sri Lanang 75100 Melaka.

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